AI disclosure and call recording
Two state AI disclosure laws reach the calls GreetKeeper answers, and recording consent varies by state. Here are the rules, dated, and the settings for each.
The short version
- The TCPA robocall rules govern calls a business places out. Answering calls people place to you is a different activity.
- Maine requires notice for AI conversations in trade or commerce. Its definition covers spoken ones, so it reaches an inbound receptionist.
- Utah requires a verbal disclosure at the start for state-licensed professions, which includes dentistry, medicine and law.
- California's two AI laws are often cited for phone calls. SB 1001 covers bots online, and AB 2905 covers calls placed out.
- Recording consent rules vary by state, and published lists disagree. GreetKeeper's recording notice is a switch you control.
Inbound and outbound are different activities
This distinction decides which rules apply to your phone line.
In February 2024 the FCC said an AI-generated voice counts as an artificial or prerecorded voice under the TCPA. The ruling addresses calls a business places to a consumer. It covers prior consent, identification and an opt-out, with damages of $500 to $1,500 per violation.
GreetKeeper answers calls that people dial to your business. That’s a different activity from placing calls out, and the robocall rules were written for calls placed out.
State law still applies. The rules below are consumer-protection and recording law, and they reach an inbound call too.
State rules that do reach an inbound AI receptionist
Maine and Utah reach an inbound call. California's SB 1001 and AB 2905 get cited for phone calls, and each covers something else.
| Where | What it requires | Does it reach inbound? |
|---|---|---|
| Maine, Title 10 §1500-DD, in effect since 1 October 2025 | You may not use an AI chatbot in trade or commerce in a way that could mislead a reasonable consumer into thinking they are dealing with a human, unless they are clearly and conspicuously notified. The definition covers textual and aural conversation. | Yes. It is the clearest disclosure duty for inbound AI calls. |
| Utah AI Policy Act, SB 149 as amended by SB 226, in effect since 7 May 2025 | General consumer interactions need a disclosure when the consumer asks. State-licensed occupations, including medicine, law, accounting, nursing and psychology, must disclose prominently and verbally at the start. | Yes, and it lands directly on dental, medical and legal practices. |
| California SB 1001, the B.O.T. Act (Business and Professions Code §17940 onward) | Covers a bot used to communicate with a person in California online. The statute defines a bot as an automated online account on a website, web app or digital app. | No. It is online-only, so a phone call to your business sits outside it. |
| California AB 2905, in effect since 1 January 2025 | Requires telling the person called that a prerecorded message uses an artificial voice. The statute applies to calls placed through an automatic dialing-announcing device. | No. It is outbound-only, so it does not govern an inbound AI receptionist. |
Read against the primary statutes in September 2026. Texas and Colorado have measures in motion, and this table adds them once they are law.
So what does a California business owe a caller? As of September 2026, no California statute covers disclosure on an inbound AI receptionist. Pages that cite SB 1001 are quoting a law about bots on websites and apps. Pages that cite AB 2905 are quoting a law about calls a business dials out. We wrote up how that mix-up spread in the California law everyone cites for AI calls.
The two rules that do reach your phone line are Maine’s and Utah’s. Each has its own walkthrough: Maine’s §1500-DD explained and Utah’s rule for regulated professions.
The AI notice is a setting you control
Switch the notice on and GreetKeeper opens every call by saying it is an AI assistant, in the words you choose.
You write the notice once, and GreetKeeper speaks it at the start of the call, before the caller gives a name or a reason. That’s the spot Utah names for licensed professions, and it’s a clear, up-front notice of the kind Maine’s law asks for.
You decide whether the notice plays, and you can change the wording whenever your counsel asks. A dental practice in Salt Lake City and a roofer in Sacramento can run the same product with different openings. The notice sits beside the recording notice below, and you’ll find what each plan includes on the pricing page.
Call recording
An AI receptionist transcribes every call, so recording rules apply whether or not you keep the audio.
Some states require every party to consent before a call is recorded. Others need only one party. Published lists of those states disagree: some count eleven, others twelve. A few states treat phone calls and in-person talk differently.
GreetKeeper announces that a call is recorded, and you control the wording and whether it plays at all. Your callers can dial from any state, so switch it on. Our answer on call recording consent goes further into the one-party and all-party split.
Healthcare, HIPAA and a compliance review
GreetKeeper does not make a HIPAA claim. Under HIPAA, a practice signs a business associate agreement with each vendor layer that handles patient information. For a phone assistant, that means the carrier, the speech-to-text service, the language model and the voice synthesis.
GreetKeeper keeps healthcare calls to enquiries and scheduling. Treatment details stay in your practice system.
This page sets out the rules as of September 2026. Your own counsel gets the final say on your practice.
Questions we get
Do I have to tell callers it is an AI?
In Maine, yes. In Utah, yes for licensed professions, spoken at the start of the call. Elsewhere there is no general inbound rule as of September 2026. Turn the notice on anyway: callers who know it's an assistant give cleaner answers.
We're in California. Do we have to say it's an AI?
No California statute requires it for inbound calls as of September 2026. SB 1001 covers bots on websites and apps, and AB 2905 covers prerecorded calls placed out. Your callers may dial from Maine or Utah, though, and the notice costs you one sentence at the start of the call.
Is an AI receptionist legal?
Yes. Answering your own phone with software is lawful. The obligations that attach are about disclosure and recording, not about whether you may do it.
Does the TCPA apply to us?
The February 2024 AI-voice ruling addresses calls a business places out to consumers. GreetKeeper answers calls placed to you. Outbound campaigns you run are governed separately.
Can I use this in a dental or medical practice?
Yes. Dental and medical practices use GreetKeeper for scheduling and enquiries. Clinical detail stays in your practice system. In Utah, licensed professions add a spoken disclosure at the start of the call.
What if the rules change?
Texas and Colorado both have measures in motion, and the FCC proposal could still land. GreetKeeper's disclosure and recording notices are switches you change as the law changes.
See how the disclosure sounds
Hear the greeting with the AI notice switched on, in your own words.