Terms of service

Last updated September 2026.

1. What we provide

GreetKeeper answers inbound calls to a number you forward to us, and can book appointments, take messages, route calls and produce transcripts. It is not a human answering service, and it does not place outbound calls.

2. What you are responsible for

You own the relationship with your callers. That means telling them what you need to tell them, including any AI disclosure and recording notice your jurisdiction requires, and deciding what the assistant is allowed to say on your behalf. We give you the settings; the obligations are yours.

You are also responsible for the accuracy of what you type during setup. The assistant answers from that, so a wrong price or a wrong opening hour becomes a wrong answer.

3. Billing

Plans bill monthly in advance. Starter is $49 for 200 answered calls, then $0.45 a call. Professional is $149 for 750 calls, then $0.35. Scale is $349 for 2000 calls, then $0.25. Overage is billed in arrears.

A call counts when someone speaks to the assistant. Calls that end during the greeting, silent lines and detected robocalls do not count. Allowances reset monthly and do not roll over.

4. Ending it

Cancel at any time and the plan runs to the end of the period you have paid for. There is no notice period and no cancellation fee. Canceling stops new calls being answered; it does not delete stored call data, which you can remove yourself before or after.

5. Service levels

The service is provided without an uptime commitment or a service level agreement. Telephone networks, speech recognition and language models can be interrupted, so keep a fallback route for the calls that matter most. GreetKeeper can try a second number you nominate when a transfer is not picked up.

Nothing here should be read as advice about your own legal obligations.

6. Changes

If these terms change in a way that affects you, you will be told before it takes effect, and you can cancel if you do not agree.