The medical answering service that clears your Monday queue
GreetKeeper answers every call, books and moves appointments from your real calendar, and sends anything clinical to your team. Plans start at $49 a month.
Caller
“I've got a follow-up at two this afternoon and my ride fell through. Can I move it to later this week?”
What happened next
- Rescheduled to Thursday 11:15am with the same physician
- Released the two o'clock slot back to the book
- Read the new time back to the patient before booking it
Most calls to a practice are about the schedule
GreetKeeper is a medical answering service built around that fact. It books, moves and cancels appointments on the call, and it sends every clinical question to a person on your team.
At eight on a Monday, your four lines fill with people who want to book, move or cancel. Two people on the desk can't clear that. Callers hold, some hang up, and a patient with a worrying symptom waits behind five reschedules.
GreetKeeper answers calls that arrive together at the same time, so nobody queues. The reschedules get done on the call, from the openings in your calendar. Your staff are left with the callers who need a nurse or a doctor.
No-shows start here too. A patient who tries to move a visit, can't get through and gives up often just doesn't come. Answering that call is the cheapest schedule fix you have.
How GreetKeeper splits schedule calls from clinical calls
You draw the line once, in plain words. Scheduling runs to completion on the call. Everything clinical goes to a person, every time.
Ask why they're calling
Booking, moving or canceling a visit stays with GreetKeeper. Results, refills and symptoms go to your staff. You decide where each reason lands, including directions and office-hour questions it answers from your own notes.
Find the right appointment
Name, date of birth and the visit in question. GreetKeeper reads the name, number and new time back before it books, so the wrong slot never gets canceled.
Hand clinical calls to your team
During office hours a symptom or medication question transfers to your nurse line. If nobody picks up, GreetKeeper tries a second number you nominate. After hours it texts your on-call physician with the caller's name, number and reason.
Say your emergency wording
You write what a caller hears if they mention chest pain or trouble breathing, usually a direction to call 911. GreetKeeper reads your words and flags the call at the top of the queue. Triage stays with your clinical staff.
Confirm by text
After the call, the patient gets one text with the booked time. A reply with the opt-out word stops any further texts from that number.
Where each scheduling request lands
Google Calendar and Outlook take a direct booking. For an EHR, every request reaches your desk as a transcript and summary, and our webhook can carry it into your own workflow.
| Tool | How it connects | What that means |
|---|---|---|
| Google Calendar | Writes directly | Direct write, for practices that schedule on a shared calendar. |
| Outlook / Microsoft 365 | Writes directly | Direct write through the same Microsoft calendar connection. |
| Webhooks | Writes directly | One signed JSON post per call, with the caller's details, reason and requested time. |
| Epic | Email or webhook | The request arrives with name, date of birth and the visit in question, ready for your staff. |
| Athenahealth | Email or webhook | The transcript and summary land by email and webhook for your desk to apply. |
| eClinicalWorks | Email or webhook | Your staff move the slot from the written summary. |
What a medical answering service costs on GreetKeeper
You pay per answered call, not per minute. Booking is on every plan, and there's no setup fee.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
A single-provider office forwarding lunch and after-hours calls usually fits Starter: $49 a month for 200 answered calls, then 45 cents each. A group with a busy Monday line tends to sit on Professional at $149 for 750 calls, then 35 cents.
A four-minute reschedule with an elderly patient costs the same as a forty-second one. Robocalls and spam calls are screened out before the greeting, and they don't count toward your plan.
Several sites? Each location gets its own local number on the Multi-location plan, from $299 per location. Every plan starts with a 14-day free trial, and you don't need a card to start.
Scope the script before you forward the line
Keep your script to inquiry and scheduling: who's calling, which visit, and when they can come in. Symptoms, results and medications belong in your record system. GreetKeeper does not make a HIPAA claim. Ask us what's stored, then take the answer to your privacy officer.
Utah's AI Policy Act requires regulated occupations, medicine included, to disclose AI verbally at the start of the call. Maine requires clear notice in trade generally. GreetKeeper's AI announcement is a setting you switch on, and patients hear it before anything else.
Medical answering service questions from practice managers
What does a medical answering service do?
A medical answering service picks up your practice's calls when your desk can't. GreetKeeper books, moves and cancels appointments on the call, texts your on-call physician after hours, and sends clinical questions to your staff.
What happens when a patient describes symptoms?
The call goes to your nurse line during office hours, or to your on-call physician by text after hours. Your caller hears the emergency wording you wrote. Triage stays with your clinical staff.
Will it book into our EHR?
Google Calendar and Outlook take a direct booking. For Epic, Athenahealth or eClinicalWorks, each request reaches your staff as a transcript and summary with the details already confirmed on the call.
Can we use it only at lunch and after hours?
Yes, and that's where most practices start. Forward on no-answer, busy, or all calls after hours. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
How much does a medical answering service cost?
GreetKeeper starts at $49 a month for 200 answered calls, then 45 cents a call. Professional is $149 for 750 calls. Every plan includes booking and starts with a 14-day free trial.
What does the patient hear first?
Your practice name, then the AI announcement if you've switched it on. In Utah that announcement has to come verbally at the start, because medicine is a regulated occupation there.
Hear it move an appointment
Your routing rules, your emergency wording, two minutes.