Monday morning has four lines ringing and two staff on the desk
Most of your callers want to move an appointment. GreetKeeper takes those, routes anything clinical to your team, and never touches a chart.
Caller
“I've got a follow-up at two this afternoon and my ride fell through. Can I move it to later this week?”
What happened next
- Rescheduled to Thursday 11:15am with the same physician
- Released the two o'clock slot back to the book
- Sent the caller a text confirmation with the new time
The Monday queue is mostly scheduling, and it blocks everything else
Scheduling, rescheduling and directions take up most of the calls hitting you at eight on a Monday. They also sit in front of the caller who genuinely needs your nurse.
Two people on a four-line desk can't clear that queue. Your callers hold, some hang up, and the ones who hang up include the person with a worrying symptom who decided the emergency room would be faster.
A no-show costs you the slot and everyone behind it. Plenty of those started as a caller who tried to reschedule, couldn't get through, and simply didn't turn up. Answering that call is the cheapest schedule fix you have.
GreetKeeper takes your routine scheduling traffic so your staff spend the morning on callers who need a person. It works from your real availability rather than promising a callback.
Sorting the schedule caller from the clinical caller
That split is the whole design. One path is safe to automate and one isn't, and you set the boundary.
Identify the reason in the first question
Booking, moving, canceling, results, a refill, or a symptom. Only the first three run to completion without one of your people. Everything else routes.
Match the caller to an existing appointment
Name, date of birth and the appointment they're asking about. It confirms the slot it's moving out loud, so you never discover the wrong one was canceled.
Route anything clinical, immediately
Symptoms, medication questions and test results go to your nurse line or to a message, depending on the hour. The system doesn't triage and it doesn't reassure.
Say the emergency line out loud
You write the wording for a caller describing chest pain or difficulty breathing. It reads that, it doesn't assess, and the call lands flagged at the top of your queue.
What it can write to, honestly
Your record system is closed, and nothing in this category writes to one from a phone call. Telling you otherwise would be the easiest lie on this page.
| Tool | How it connects | What that means |
|---|---|---|
| Google Calendar | Writes directly | Direct write, for practices that run scheduling on a shared calendar. |
| Outlook Calendar | Writes directly | Direct write, same behavior. |
| Athenahealth | Not yet | No verified write path. The request is captured; your staff apply it. |
| Epic | Not yet | No verified path. Listed because you will ask, and the answer is no. |
| eClinicalWorks | Not yet | Not verified. |
| NextGen | Not yet | Not verified. |
Weighed against empty slots
A single-physician office and a six-provider group are different animals, and you'll find both bands printed.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls, then 45 cents each, which suits you if you're a single provider forwarding overflow and lunch hours. A group taking Monday volume typically sits on Professional at $149 for 750 calls, then 35 cents.
Because billing counts calls rather than minutes, a four-minute reschedule with an elderly patient costs you the same as a forty-second one. That matters more in your setting than in most.
What we will not say about patient data
What practice managers ask
Can it handle a patient describing symptoms?
It doesn't assess them. The call routes to your nurse line or to a flagged message, and your caller hears the emergency wording you wrote. Triage stays with your clinical staff, which is where it has to stay.
Will it book into our EHR?
No. There's no verified write path to Epic, Athenahealth, eClinicalWorks or NextGen. Your Google Calendar or Outlook are the only direct writes, so on an EHR the request arrives written down for your staff to apply.
Is it HIPAA compliant?
No, and we don't claim it. There's no certification and no BAA. Scope your script to inquiry and scheduling, ask us exactly what the system stores, and take that to whoever advises you.
Can we use it only at lunch and after hours?
Yes, and that's where most practices start. Forward on no-answer or on a schedule, keep your desk answering during staffed hours, and let it absorb your overflow.
What does the patient hear first?
Your greeting, then the AI announcement if you've switched it on. In Utah you need that announcement verbally at the start, because medicine is a regulated occupation there.
Other clinical settings
Hear it move an appointment
Your routing rules, your emergency wording, two minutes.