The chair is full, so nobody can reach the phone
A new patient with a chipped front tooth rings during a crown fit. GreetKeeper takes the call for you, offers your real open slots, and leaves the whole conversation on your screen.
Caller
“I chipped my front tooth on a fork at lunch and I have a wedding Saturday. Are you taking new patients?”
What happened next
- Booked Friday 9:30am with Dr Nair, 40-minute emergency slot
- Noted: new patient, chipped upper central incisor, wedding Saturday
- Sent the new-patient forms link by text before hanging up
Your busiest hours are the hours nobody can pick up
Between ten and two your front desk is seating patients, chasing an insurance pre-auth and sterilising instruments. That is also when people ring about pain.
A toothache caller isn't shopping around calmly. They're in pain and they'll ring the next practice on the map inside a minute. You never find out the call happened, because a missed new-patient call leaves no trace on your day sheet.
The people you lose this way are worth the most to you. A new patient booking a crown or an implant consult is a different number from a hygiene recall, and your recall patient will call back. The stranger with a chipped incisor won't.
GreetKeeper picks up while your coordinator is chairside. It knows which appointment types you take, how long each one runs, and which insurers you're in network with, because you told it once during setup.
What it asks a caller with a cracked tooth
You decide the script. These are the four things most practices have it collect before it offers your caller a time.
Is this pain, or is it a check-up
Pain, swelling and a knocked-out tooth route to your emergency slots. A six-month check-up goes into your normal book, and you set which appointment types count as urgent.
New patient or already on file
It asks for the name and date of birth, then flags whether the caller says they've been in before. Your coordinator confirms against the chart instead of starting from a blank note.
Who is the insurer
It captures the plan name as the caller says it, then stops. It doesn't quote coverage, because a wrong estimate on the phone becomes an argument at your front desk.
Book, or hand over
If your caller asks something clinical, it stops guessing and transfers to your mobile or takes a message. The transcript marks the exact sentence where it handed over.
What it writes to, and what it does not
The system you run your book on is the honest weak spot for every AI receptionist, this one included. Here's the real state of each.
| Tool | How it connects | What that means |
|---|---|---|
| Google Calendar | Writes directly | Direct write. Reads your real free slots per operatory. |
| Outlook Calendar | Writes directly | Direct write, same as Google. |
| Dentrix | Not yet | No public Zapier app. The appointment request reaches your front desk by email, task or sheet, and they enter it. |
| Open Dental | Not yet | No public Zapier app either. Same route as Dentrix, and your own developer can take a webhook further. |
| Eaglesoft | Not yet | No verified path yet. It takes the booking and your coordinator enters it. |
| Curve Dental | Not yet | Not verified. We would rather say so than list a logo. |
What this costs against one lost crown
Price it against the work, not against your coordinator's salary. You're not replacing her with this.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls, then 45 cents a call. If you're single-chair and only miss calls at lunch and after five, you'll rarely go past it. Two operatories with a busy hygiene book usually means Professional at $149 for 750.
Booking is on every plan here, your $49 one included. Rosie, the closest priced rival, keeps booking behind its $149 tier as of September 2026, and that's the number worth comparing rather than the headline entry price.
The part your compliance folder cares about
What practice owners ask first
Will it try to give clinical advice?
No. You set that boundary during setup, and the usual one is that it books, takes details and answers questions about your hours, location and insurers. Anything clinical gets a transfer or a message.
Can it handle a knocked-out tooth at 9pm?
It answers, takes the details and follows your rule: text the on-call dentist, read the after-hours instruction you wrote, or both. It doesn't diagnose, and your transcript shows exactly what the caller described.
Does it work with Dentrix?
Not as a write into the book. Dentrix has no public Zapier app, and your Google Calendar or Outlook are the only direct writes. If your book lives in Dentrix, the request reaches your coordinator by email, task or sheet, and they enter it.
What about patient privacy on the transcript?
Scope your script to inquiry and scheduling and the transcript holds a name, a number, a reason and a time. Ask us what the system stores, take that to whoever advises you on HIPAA, then decide before you switch it on.
Can it tell a patient what their insurance covers?
It shouldn't, and we wouldn't set it up that way for you. It records the plan name the caller gives and leaves the coverage conversation to your front desk, where the chart and the breakdown live.
Hear it take a toothache call
Two minutes, your practice's own script, no card.