Four calls on an ordinary Tuesday
This is what lands in your account overnight. The words are the caller's; the three lines under each are what the assistant did about them.
7:42pm, no heat
Caller
“Hi, my heater stopped overnight and it's four degrees in the house. Can someone come out?”
What happened next
- Booked Wednesday 8:00am, first slot
- Marked urgent: no heat, young child at home
- Texted the on-call tech with the address
The caller never waited. Had this rung out, most people would have dialed the next company on the list rather than left a message, and you would not know the job existed.
9:15pm, a question you have answered a hundred times
Caller
“Do you take my insurance? It's through my employer, and I've got a chipped molar that's been aching since Sunday.”
What happened next
- Answered from your intake notes: the plans you accept
- Booked Thursday 2:30pm as a new patient
- Noted: pain since Sunday, may want moving earlier
11:03pm, the one it should not answer
Caller
“I've been taking the antibiotics since the extraction and my face is swelling. Should I go to the emergency room?”
What happened next
- Recognized as clinical, not scheduling
- Followed your after-hours rule: transferred to the duty number
- Told the caller a person was being connected
This is the call that matters most. The assistant did not offer an opinion about swelling, because you never gave it one and it will not invent one. It recognized the call was outside what it handles and moved it to a person.
11:58pm, not a customer
Caller
“...” (silence, then automated dialler tone)
What happened
- Ended after the greeting: no speech detected
- Not counted against your plan
Run it against your own business
The useful version of this page is the one with your calls in it.
Pick a time that suits you and we'll walk through it live, or send the form and we'll set your scenario up first.
Tell us the trade and the scenario
The call you lose most often is the one worth testing. A no-heat call at 11pm, a new-patient inquiry, a quote request for a job you would rather not take.
We set it up with your details
Your hours, your services, and what you would want said. It takes us longer to write this sentence than to configure it.
You listen to the call
Including the part where it hands over, because that is the bit everyone actually wants to hear.
Your demo, your calls
The four calls above are example call shapes. Your demo uses your own hours, services and greeting, so what you hear is the call your customers would get.
Seeing it starts with a short conversation with us. Tell us the call you lose most often and we set that scenario up for you.
Questions about seeing it
Do I need to give a card?
No. There is nothing to pay for until you decide to forward your number.
What happens if I ask it something it was never told?
Ask it something you never told it about. Watching it decline to guess and hand over is more useful than watching it succeed.
How close is this to the real thing?
It is the real product configured with your details. Going live only means forwarding your own number to it.