How do I correct what my AI receptionist says?

Think of the brief as a description of your business, not a script with branches. You're writing how you speak and what you know, so a wrong price is one line to change rather than a call flow to rebuild.

Nothing is hidden. If a caller heard something odd, the cause is in text you can read, and the transcript shows the moment it happened.

There's nothing to re-record. A traditional phone system meant booking studio time or recording a new greeting on a handset at eight in the morning.

Find the call. Search your transcripts for the word the caller used, such as "Sunday", "price" or the service name.

Find the line behind it. A wrong answer usually traces to a stale fact, like an old price or last season's hours, or to two lines that contradict each other.

Rewrite or delete that line instead of stacking a correction on top. If an old line says you're closed Sundays and a new one gives Sunday hours, delete the old one.

Test it. Call your number, ask the exact question the caller asked, and listen to the new answer. The whole loop takes a couple of minutes.

Say you own a hair salon. During week two, three transcripts catch your eye. In the first, a mother asks whether you cut children's hair and the assistant says it doesn't have that detail and offers a callback. You add one line to the brief: "We cut children's hair from age three. A child's cut is $28 and takes 30 minutes." The next parent who asks gets an answer and a booking.

The second shows a caller being quoted $180 for balayage, and your price went to $210 on the first of the month. You change one number.

The third has a handover line that reads, "Please hold while I transfer your call to an available team member." Nobody at your salon talks like that. You rewrite it as, "Let me get Priya for you, one moment." Three edits in under ten minutes, and every one of them was live for the next caller.

Fast changes need a record, because nobody remembers making them. Keep a plain change log in a shared doc with the date, what changed and why. When a caller is told something odd in March, you'll want to know who wrote that line in January.

Give one person ownership of the wording. Two managers editing the same brief on the same afternoon is how contradictions get in.

Contradictions are the main thing to watch. If an old line says you're closed Sundays and you add a new one saying Sunday hours are 10 to 2, the assistant now holds both. Delete or rewrite the old line instead of stacking a correction on top of it.

Seasonal lines need an exit. Put a calendar reminder on anything temporary, such as holiday hours or a September promotion, so it isn't still being read out in January.

After any edit that matters, make a test call and ask the exact question. It takes two minutes, and you'll occasionally find that the sentence you wrote isn't the sentence a caller hears.

GreetKeeper drafts its first brief from your website: point it at your site for your hours, services and FAQs, then correct what needs correcting. That's faster than a blank page.

Edits take effect on the next call, so you can fix an answer in the middle of a busy afternoon. Each number can have its own greeting and brief under one account.

Every call arrives as a transcript and a short summary, so wrong answers surface as sentences you can read. Try the edit loop yourself in the 14-day free trial.