Which states require AI disclosure on inbound calls?
- The short answer
- Maine and Utah are the two states with laws that clearly reach an inbound AI receptionist, as of September 2026. Maine Title 10 §1500-DD requires a clear notice when an AI could lead a consumer to think it's human, spoken calls included. Utah requires regulated occupations to disclose verbally at the start of the call. California has no inbound rule.
The longer answer
Most AI laws you'll read about cover outbound robocalls or online bots. If you answer your own phone with AI, only a short list of laws touches you. It's shorter than many vendor blogs claim.
Maine's law is the broad one. It applies to any business using an AI chatbot in trade or commerce, and it covers textual or aural conversation. It has been in effect since October 1, 2025. Your test is whether a reasonable consumer would be misled into thinking they were talking to a person.
Utah's rule is narrow and strict. The Utah AI Policy Act (SB 149, amended by SB 226) has applied since May 7, 2025. It says regulated occupations must disclose verbally at the start. Medicine, law, accounting, nursing and psychology are the examples the act names.
What the other rules you'll hear about actually cover
California's two famous laws both miss inbound calls. SB 1001 covers bots that are automated online accounts on websites and apps. AB 2905 covers automatic dialing-announcing devices, which place calls.
Federal law is about outbound calling. The TCPA and the FCC's rules on artificial voices govern calls a business makes. The FCC's September 2024 proposal on AI disclosure is still a proposal, not a rule.
Other states are moving. New bills appear every session, and a law passed this year can change what your greeting should say next year. Check your own state's current law before you rely on silence. Treat any page that gives you a complete fifty-state list with care.
Call recording is a separate question with its own consent rules, and those differ by state too. Keep your two decisions apart. One is whether you say it's an AI, and the other is whether you say the call is recorded.
How GreetKeeper handles it
GreetKeeper makes disclosure one setting. Turn it on and the assistant says it's an AI in its opening line, on every call, before the caller explains anything. One greeting puts the notice where both laws look for it, at the very start of the call.
You write the words. Say you run a law firm in Utah. Your greeting might open with the firm's name. Next, it says the caller is speaking with the firm's AI assistant, which can book a consultation or put them through.
Recording has its own switch and its own disclosure line. GreetKeeper keeps it apart from AI disclosure, so changing one never changes the other.
State AI disclosure questions
Do I need to disclose an AI receptionist if I'm not in Maine or Utah?
Maine and Utah are the two inbound rules on record as of September 2026, so check your own state's current law. You can disclose anyway, because a caller who finds out later can feel misled. With GreetKeeper it's one setting and one line.
Does Maine's AI law apply to phone calls?
Yes. Maine's §1500-DD covers textual or aural conversation with an AI chatbot in trade or commerce. A spoken AI receptionist is aural, so a clear notice at the start of the call is the plain way to meet it.
What must a Utah medical or legal office say?
Utah's AI Policy Act requires regulated occupations to disclose verbally at the start of the conversation. A one-line greeting that says the caller is talking to an AI assistant does that. This is general information, not legal advice.
Hear it take one of your calls
Two minutes, your own scenario, no card.