Spanish answering services, compared on structure and price
GreetKeeper leads on structure. It answers in English, and a Spanish-speaking caller is routed to a named colleague by rule, on the $49 plan. The English side is booked and priced from a published overage rate.
That structure puts every Spanish-speaking caller in front of a person who speaks the language natively. If the colleague doesn't pick up, the assistant tries a second number you nominate.
Dialzara states English and Spanish handling on its own site. Its entry plan is $29 a month for 60 minutes, and it publishes overage rates on every tier.
For human bilingual answering, the established services staff for it and price accordingly. Ruby starts at $250 for 50 minutes; AnswerConnect publishes no pricing. Ask any human service which hours its Spanish speakers cover.
Whatever you buy, the thing to test is code-switching. Callers who move between languages inside a sentence are normal in much of the country. Test with your own callers, then read the transcript.
How this was put together
Compared in September 2026 on stated language support and on structure, by the team behind one of the entries.
What we compared
- Which languages each vendor states on its own site, rather than implies.
- Whether bilingual handling is included or an upgrade.
- The published price and overage rate.
- Whether a caller can switch language mid-call.
The shortlist at a glance
Billing unit first, because it decides more of the final bill than the headline price does.
| Charges by | Entry plan | After the allowance | |
|---|---|---|---|
| GreetKeeper | per answered call | $49/mo for 200 answered calls | $0.45 a call on Starter, published |
| Dialzara | per minute | Business Lite $29/mo for 60 minutes | Published on every tier, from $0.48 a minute down to $0.35 |
| Ruby | per minute | $250/mo for 50 minutes | Not published on their pricing page |
| AnswerConnect | per minute | Does not publish pricing | Does not publish pricing |
| Smith.ai | per call | Free tier at $0 for 25 calls, then $3.00 a call | Published, and the per-call rate falls as the tier rises |
Read from each vendor's own pricing page in September 2026.
GreetKeeper
Answers in English, and routes Spanish-speaking callers to your own bilingual staff by rule.
Worth it for: A business whose inbound is mostly English, wanting Spanish callers passed to a named colleague by rule while the English side is booked and priced from a published rate.
Charges per answered call. Entry plan $49/mo for 200 answered calls. After the allowance: $0.45 a call on Starter, published.
Dialzara
The one software product here that states Spanish handling and publishes its rates.
Worth it for: A business wanting a vendor whose own site states English and Spanish handling, on a 60-minute entry plan.
Not for: High volume on the $29 tier, where 60 minutes disappears quickly, and any language beyond English and Spanish.
Charges per minute. Entry plan Business Lite $29/mo for 60 minutes. After the allowance: Published on every tier, from $0.48 a minute down to $0.35.
Ruby
People answering, priced by the minute from $250 for 50.
Worth it for: A business where a bilingual human answering is worth several hundred dollars a month at low volume.
Not for: Volume, at $250 for 50 minutes, with no published overage rate.
Charges per minute. Entry plan $250/mo for 50 minutes. After the allowance: Not published on their pricing page.
AnswerConnect
Established human cover, with the price behind a form.
Worth it for: A business wanting round-the-clock human answering from a long-running operator.
Not for: Comparing published numbers, and short calls, given per-minute billing that rounds up.
AnswerConnect does not publish its rates, so the cost is whatever the sales call produces.
Smith.ai
A human team behind the AI, which is where flexibility usually lives.
Worth it for: A business wanting AI first with people covering what it cannot, at $150 a month for Pro.
Not for: Buying on a language guarantee, which is a question to put to them directly rather than assume from a list.
Charges per call. Entry plan Free tier at $0 for 25 calls, then $3.00 a call. After the allowance: Published, and the per-call rate falls as the tier rises.
When none of these covers your callers
If your callers speak a language beyond English and Spanish, route those calls to the colleague who speaks it. One rule per language keeps the English line booking while each caller reaches a native speaker.
If your callers code-switch, be sceptical of every claim on this page, Dialzara's included. Ask for a demo where the caller changes language mid-sentence rather than starting in one and staying there.
And if the need is occasional, route those calls to a bilingual person on your team. That costs nothing extra on the GreetKeeper plan.
Our own pricing, in full
Including the rate after the allowance, which is the number most of this list leaves off.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
The short version
- Booking is included on every tier. Rosie keeps booking and live transfer behind its $149 plan.
- The overage rate is on the pricing page. Rosie, Ruby, Slang and AnswerConnect do not publish theirs.
- Calls are counted, not minutes, so a long useful conversation costs the same as a short one.
Questions people ask about this list
How does GreetKeeper handle a Spanish-speaking caller?
GreetKeeper answers in English and routes the call to the colleague you name, by rule. If that line isn't picked up, it tries a second number. Either way you get a transcript and summary of the call.
Why is GreetKeeper first on a list it wrote?
Because the page ranks on structure, and ours puts Spanish-speaking callers in front of a person while the English line is booked and priced. That runs on the $49 plan, with the overage printed at $0.45 a call.
What should I test in a demo?
Start the call in Spanish. Switch to English halfway. Switch back. Use a regional term rather than a textbook one. That sequence separates the products faster than any feature list.
What does a caller hear before the transfer?
The greeting you write, then a short handover to your colleague. You can set the transfer by keyword or by the caller's request. The summary records that the call was routed, and to whom.
Hear one of these handle your own call
Your scenario, your greeting, a couple of minutes.