Austin buyers ask what it writes to, not what it integrates with
Fair question, and most vendors answer it with one vague word. Our matrix names the exact route for every app: native, webhook or Zapier.
Caller
“We're evaluating you against two others. Does the booking write into Google Calendar directly or does it go through Zapier?”
What happened next
- Logged an evaluation call, competitor comparison in progress
- Answered directly: Google Calendar is a direct write
- Routed to a person for the rest of the technical questions
A market that reads the fine print
Austin buyers are unusually technical, and they have been sold to before. The word integrates has been stretched so far in this category that it now means anything from a native write to a webhook somebody could build if they wanted, and the people buying here know it.
So the integration matrix on our site names the route, app by app. Writes directly means a native write: Google Calendar, Outlook and our own webhooks. Through Zapier means our signed webhook is caught by a Zap on a paid Zapier plan. An Austin engineer can read it in two minutes.
The same buyers ask what happens at the edges. The assistant transfers to your team when a caller asks for a person or when it is unsure, then tries a second number if needed. You get the transcript and a short summary either way.
Central Time
Central time, and a software market that keeps West Coast hours by habit. Plenty of Austin companies have a customer base three time zones wide and a team that starts at ten, which means the first two hours of the business day belong to whoever answers the phone.
Who is calling an Austin business
A software economy with a hard-working service sector underneath it.
Software and professional services
Evaluation calls, support inquiries and scheduling, from callers who will ask a specific technical question in the first thirty seconds.
Home services in a fast-growing city
A construction boom and a lot of new arrivals who do not have a plumber yet. Those callers are choosing, not returning.
Restaurants and music venues
Hours, bookings and event questions arrive during service, when nobody free can pick up the phone.
Recording and AI disclosure in Texas
Texas is permissive on recording, and the disclosure setting is worth switching on for reasons beyond the law.
Texas is a one-party consent state for recording, though the legislature has been active on AI and the ground may not stay still.
GreetKeeper can announce that a call is recorded and that the caller is speaking to an assistant. You write the wording, and you decide whether either notice plays. Our reading of the wider rules, with the dates, sits on the compliance page.
What it costs, including the part most vendors leave off
Booking is on every plan, and the rate after the allowance is published.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Questions from Austin businesses
What actually writes natively?
Google Calendar and Outlook, plus a webhook for anything you build yourself. Other apps connect through Zapier, which catches that webhook and needs a paid Zapier plan. The webhook is signed with HMAC-SHA256 and retried on a failed delivery.
How does it decide to hand off?
On the rules you write, plus a hand-off when the caller asks for a person or the assistant is unsure. Each hand-off fires a transfer.made webhook event, so your own tools can log every one.
Which webhook events can I subscribe to?
Four: call.completed, booking.created, message.taken and transfer.made. Each is one JSON POST to a URL you set, carrying the caller's details, the summary and a link to the transcript.
What can I check before a demo?
The price, the overage rate and the integration matrix, all published. Starter is $49 for 200 answered calls with booking, then $0.45 a call. Then run a demo with your own evaluation questions and read the transcript.
Hear it take one of your calls
Your own scenario, your own greeting, in a couple of minutes.