How do you handle calls when you're on a job site?

Contractor forums keep asking this, and the usual answers all cost something. Pick up with a drill in your hand and you give a rushed quote from under a sink. Let it ring to voicemail and a caller with a burst pipe rings the next plumber on the list.

Handing the phone to a spouse or an office helper works until they're busy too. It also means one more person who has to know your prices, your schedule and which jobs you won't take.

Calling everyone back at lunch sounds tidy. By then the urgent callers have already booked somebody else, and you're returning calls to people who've moved on.

Keep your number. Customers have it on the van, the invoice and your listings. You change where it forwards, not what it is.

Pick the forwarding mode that matches how you work. No-answer lets you take the calls you can and send the rest on. Busy catches the second caller while you're on the first. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.

Decide which calls are urgent before the day starts. A flooded basement needs you now; a quote for next month doesn't. Write that rule down once, so every call gets sorted the same way.

Batch the rest. Two short phone windows, one mid-morning and one after the last job, clear most of what came in without you ever leaving a site half-done.

GreetKeeper answers the calls you forward, asks the questions you set and captures the caller's name, number and reason for calling. Routine visits go straight into Google Calendar or Outlook.

Urgent calls get transferred. If you don't pick up, GreetKeeper tries a second number you nominate, such as a partner or your on-call tech. It also texts the on-call person with the caller's details, so nobody has to listen back to anything.

Your caller hears back too. After the call they receive one text with the booking confirmation or a booking link, and a reply with the opt-out word stops further texts.