How do I stop missing calls at my small business?

Most missed calls follow a pattern you can see in a week of your own call log. They cluster in three places: when you're on a job or with a customer, when two calls land together, and after you close. Each one has a different fix, so start with the log, not with a product.

Pull the last full month from your carrier or phone system and mark every call that rang out. Then note the hour and day. A plumber might find the gaps mid-morning and after 6pm. A dental office might find them at lunch and in the first hour after opening, when the front desk is checking patients in.

Voicemail doesn't close the gap. A caller with a burst pipe or a toothache wants an answer now, so a beep sends them back to the search results. What you need is a line that answers, understands the reason for the call, and puts the next step in motion.

Calls you miss while you're busy: forward on no-answer. Your phone rings first, and the calls you don't pick up move on. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives. On Verizon that delay is fixed at about 30 seconds; AT&T and T-Mobile let you pick 5 to 30.

Calls that land together: forward on busy. When your line is already in use, the second caller reaches GreetKeeper instead of a busy tone. GreetKeeper answers calls that arrive at the same time, so nobody waits in a queue.

Calls after you close: forward all calls when you lock up, or set your hours and let GreetKeeper answer as closed. You can give each number its own hours and greeting, which helps if the shop line and the emergency line behave differently.

Calls when your phone is off or out of signal: forward on unreachable. A dead battery on a roof or a basement with no bars stops being a lost job.

GreetKeeper gives you a dedicated local number, with the area code you choose at signup. You forward your existing number to it, so your van, your signage and your listings don't change.

Each answered call arrives as a transcript and a short summary. When a call needs someone now, GreetKeeper texts the on-call person with the caller's details. It also transfers to your team when a caller asks for a person. After the call, the caller gets one text with the booking link or the booking confirmation.

Robocalls and spam calls are screened out before the greeting and don't count toward your plan. Starter covers 200 answered calls for $49, Professional covers 750 for $149, and Scale covers 2,000 for $349. Try it for 14 days with every feature on and no card.