A spam call, screened before the greeting
Three calls to one plumber inside three minutes, and a note beside each turn showing which ones reached your plan.
Caller
“(A recorded voice starts talking the moment the line opens.) This is an important message about your business listing. Press 1 now to speak with a verification specialist.”
What happened next
- 9:02am robocall dropped before the greeting, not counted toward your plan
- 9:03am silent line dropped before the greeting, not counted either
- 9:05am Maria Chen booked for 1:30pm today: leaking water heater, valve off
- Maria sent one confirmation text; transcript and summary in your inbox
The call, line by line
Caller
(A recorded voice starts talking the moment the line opens.) This is an important message about your business listing. Press 1 now to speak with a verification specialist.
Call 1 of 3, at 9:02am. The caller is robotic, so GreetKeeper drops the call before the greeting plays. It doesn't count toward your plan.
Caller
(The line opens at 9:03am, and nobody speaks. No voice and no background noise, only an open line.)
Call 2 of 3. A silent caller gets the same treatment: dropped before the greeting, and left off your plan. Your team never hears either call.
GreetKeeper
Thanks for calling Brightwater Plumbing. You're speaking with an AI assistant. I can book a visit, answer questions, or get a message to the team. How can I help?
Call 3 of 3, at 9:05am. A real person is on the line, so your greeting plays, with the AI notice first as it is on every answered call.
Caller
Hi, yeah. My water heater's leaking from the bottom. There's a puddle in the garage. Can someone come out today?
GreetKeeper
I can help with that. Is the water still coming out now, or has it slowed down?
One of your intake questions. The answer lands in the summary so the plumber knows what to bring.
Caller
It's a slow drip. I turned the valve on top off already.
GreetKeeper
Good call turning that off. The first opening today is 1:30pm, or there's 4:00pm. Which works better?
Open times come straight from your Google Calendar or Microsoft Outlook calendar.
Caller
1:30, please. It's Maria Chen, 555-0129, at 42 Alder Court.
GreetKeeper
Maria Chen, 555-0129, 42 Alder Court, a leaking water heater, today at 1:30pm. Is all of that right?
Name, number, address and time go back to Maria before anything is booked.
Caller
That's right. Thank you!
GreetKeeper
You're booked for 1:30pm. You'll get a text confirming it in a moment. See you this afternoon, Maria.
The visit is in your calendar. After the call Maria gets one SMS with the confirmation, and a reply with the opt-out word stops any more texts.
How the three calls were handled
- 9:02am robocall dropped before the greeting, not counted toward your plan
- 9:03am silent line dropped before the greeting, not counted either
- 9:05am Maria Chen booked for 1:30pm today: leaking water heater, valve off
- Maria sent one confirmation text; transcript and summary in your inbox
How screening and booking work together
Screening happens before your greeting plays. When a caller is robotic, like a recorded pitch that starts talking on its own, or silent, like an open line with nobody on it, GreetKeeper drops the call there. Your greeting, your intake questions and your team's time go only to people.
Screened calls stay off your bill. Robocalls, very short calls and calls GreetKeeper screens out don't count toward your plan, so the two junk calls at 9:02am and 9:03am cost you nothing. Only Maria's call is counted.
That matters most on a busy line. If you're on Starter at $49 a month for 200 answered calls, every one of those 200 goes to a real caller. Past the allowance you pay $0.45 a call on Starter, $0.35 on Professional ($149 for 750) and $0.25 on Scale ($349 for 2,000).
Maria's call runs the way every real call runs. She hears the AI notice first, answers your intake question, and picks a slot from your live calendar. GreetKeeper reads her name, number, address and time back to her before it books, which is where a wrong digit gets caught.
After she hangs up, Maria receives one SMS with the booking confirmation. Should she reply with the opt-out word, no more texts go to her. Your office gets a transcript and a short summary, and the booking.created webhook event can pass her details to your job tool.
Screening needs nothing from you on the phone side. Forward your existing number to your dedicated local GreetKeeper number, for all calls or only the ones you miss. You set the ring delay at your carrier or phone system, and GreetKeeper answers the moment a call arrives, with screening first.
Try it on your own line. Every plan starts with a 14-day free trial with every feature on, spam screening included, and you don't need a card to begin.
Questions people ask about this call
Is this a real plumber's call log?
No. This is an illustrative call, written to show the settings. Brightwater Plumbing, Maria and the address are invented, while the screening, the booking, the read-back and the confirmation text are how GreetKeeper runs in your own account.
Do I pay for spam calls on an AI receptionist?
Not on GreetKeeper. Robocalls, very short calls and calls it screens out don't count toward your plan. Your allowance, 200 calls on the $49 Starter plan, goes to real callers.
How does GreetKeeper spot a robocall?
GreetKeeper listens before the greeting plays. A caller that is robotic, such as a recorded message that starts on its own, or silent, with nobody on the line, is dropped at that point.
Will a real customer ever hear something different because of screening?
No. A person who speaks gets your normal greeting with the AI notice, your intake questions and a booking, exactly like Maria's call at 9:05am.
Related
Keep your plan for real callers
Forward your line for 14 days and see which calls reach your team and which never ring through.