Your phone rang eleven times and two of them were customers
Junk calls train your team to ignore the phone. GreetKeeper screens by rules you set, so the ones that reach a person are worth reaching one.
Caller
“This is a courtesy call regarding your business energy contract, can I speak to the owner?”
What happened next
- Handled without your team being interrupted
- Logged as a sales call under the rule you configured
- Your receptionist never saw it, which was the point
Junk calls do more damage than the time they waste
Ninety seconds on a sales call is annoying. The real cost is what it does to how your team treats the phone by Thursday.
After enough recorded warranty warnings, people stop picking up quickly. They let it ring, they check the number first, they hesitate. Real customers pay for that hesitation.
Blocking by number barely works any more, because the numbers change constantly and plenty of them are spoofed. Your block list is always one week behind.
GreetKeeper answers first, so the interruption lands somewhere that does not get tired. Your rules decide what goes further, and the rest gets logged.
Screening you configure
This is filtering and routing by rules you write. It is not magic.
Everything gets answered by the AI first
Nobody at your desk is interrupted before the call has been sorted. That alone removes most of the damage, because the ring stops meaning "probably junk".
Write rules for the patterns you know
You have heard them all: energy contracts, business directories, SEO offers, extended warranties. Those go in your rules and get handled without a transfer.
Let the real callers through
A caller describing a genuine inquiry gets the normal path: booking, questions answered, transfer if they ask for it. Screening only changes what does not qualify.
Keep a log of what was filtered
Screened calls still appear in your records. If something legitimate gets caught by a rule, you can see it and change the rule.
What screening costs
A screened call is still an answered call, so count those in your plan.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
Junk calls count towards your allowance, which is worth knowing before you choose. If a third of your ringing is sales calls, price the plan on your total, not your real inquiries.
They are short calls, though. Per-call pricing keeps a twenty-second screened call cheap, where a per-minute plan would round it up to a full minute.
What screening will not catch
Questions people ask
Does it block numbers?
The screening described here works on what the caller says and the rules you set, rather than a block list. Number blocking is usually better handled at your carrier.
Will it catch every robocall?
No, and anyone promising that is overselling. Recorded calls that do not interact are easy to handle; a live sales caller who sounds like a customer is harder.
Do screened calls use up my plan?
Yes, they count as answered calls. That is worth factoring in, especially if junk makes up a large share of your ringing.