Between adjustments there is no window to answer a phone
You run twelve-minute visits back to back. GreetKeeper answers in the gaps, books your new patient, and keeps your care-plan schedule from drifting.
Caller
“I put my back out lifting a pushchair on Sunday and I can't stand up straight. Do you take walk-ins or do I need an appointment?”
What happened next
- Booked a new-patient exam Wednesday 8:20am, 45 minutes
- Noted: acute lower back, onset Sunday, lifting injury, not seen here before
- Texted the front desk the new-patient details for the morning
A full adjusting schedule has no gaps for a phone
Twelve-minute visits back to back means your phone rings while you've got hands on somebody. If you're solo, there's nobody else to answer it.
Acute back pain is a same-day decision. Someone who can't stand up straight rings whoever answers, and if that isn't you they're on another table by Wednesday. New-patient exams are the appointments that matter most to a practice your size.
Care plans are your quieter loss. A patient who misses a visit and can't get through to rebook simply drops out of the plan, and nobody notices until your schedule looks thin three weeks later.
GreetKeeper answers between your visits. It books the new-patient exam with the longer slot it needs, and it rebooks the plan patient who rang while you were adjusting.
Telling a new exam apart from a plan visit
They need different slot lengths and different questions, and getting it wrong wrecks your schedule.
New patient or under a plan
A new patient gets the full exam slot you set, usually the longest appointment in your day. A plan patient gets a standard adjustment slot, and your schedule stays intact.
Take the onset and the mechanism
When it started and what they were doing, in their own words. Lifting a pushchair on Sunday tells you more before the visit than any drop-down list would.
Route anything that is not musculoskeletal
Numbness, loss of bladder control, a fall with a head impact, chest symptoms. You write the wording, the call comes to you or to your emergency instruction, and it's never assessed on the phone.
Rebook the missed visit
A plan patient who missed Tuesday gets offered the next slot that keeps your schedule intact, which is how a care plan survives a busy week.
What it writes to in a chiropractic office
Your calendar takes a direct write, and your practice software gets a complete record of every call.
| Tool | How it connects | What that means |
|---|---|---|
| Google Calendar | Writes directly | Direct write, which many solo practices run their schedule on. |
| Outlook Calendar | Writes directly | Direct write, same behavior. |
| ChiroTouch | Email or webhook | The booking is captured in full and entered by your team. |
| Jane App | Email or webhook | Existing patients can keep booking online there, and phone callers get the assistant. |
| Genesis Chiropractic | Email or webhook | Your team keys the exam in from the call summary. |
| Zapier | Through Zapier | Our webhook, caught with Webhooks by Zapier on a paid Zapier plan, reaches anything with a Zapier app, including a CRM or a spreadsheet. |
One new patient exam a month settles it
This is a small-practice purchase, and you'll find the tiers priced for one.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
If you're solo and forwarding the hours you're in the adjusting room, Starter fits at $49 a month, 200 answered calls, 45 cents each after. Two practitioners with an active care-plan list generally means Professional at $149 for 750, then 35 cents.
Rosie gates booking to its $149 tier as of September 2026. Here it's on the $49 plan, and if you run a single room that's the difference that decides it.
Set it up around an adjusting schedule
GreetKeeper does not make a HIPAA claim. Keep your script to inquiry and scheduling: who's calling, what kind of visit, and when. Examination findings, imaging and treatment notes belong in your own records, never in a phone transcript.
Red-flag symptoms route to you or to the wording you wrote. Whether an adjustment is appropriate is your decision, made at the exam with the caller's own account already on file.
Utah requires a spoken AI disclosure at the start of the call for regulated occupations, and that reaches you. Maine requires clear notice in trade generally. Ask us what the system stores before you forward your line.
What solo practitioners ask
Will it book a new patient into a short slot?
No, as long as you set your exam length during setup. New patients get the full slot and plan patients get a standard one, and that distinction is what protects your schedule.
What if a caller mentions numbness or a fall?
It routes. You write the wording for red-flag symptoms, and the call comes to you or to your emergency instruction. It won't assess, reassure or carry on booking.
Does it connect to ChiroTouch or Jane?
Your team enters the booking from the call summary, with the onset and slot type already captured. Google Calendar and Outlook take a direct write, and our webhook reaches anything else with a Zapier app.
Can it tell me when an acute case books?
It texts the person you nominate with the caller's details. A same-day back case reaches you between adjustments, not at the end of the day.
Can it rebook a plan patient who rings in?
Yes. It offers the next standard slot that keeps the plan on track and reads the time back before booking. The care plan survives a busy week.
Hear it book a new patient exam
Your slot lengths, your red-flag wording, two minutes.