Your office is a site cabin and nobody is sitting in it
Subcontractors, suppliers, inspectors and prospective clients all ring your one number. GreetKeeper answers, works out which is which, and sends each one where you want it.
Caller
“It's Dan from the groundworks crew. The concrete's due at three but the pump's canceled on us, who do I speak to about rescheduling?”
What happened next
- Identified a subcontractor on the Harewood Lane job, not a new inquiry
- Transferred to the site manager's mobile inside twenty seconds
- Logged the call against the job with the pump cancellation noted
One number, five completely different callers
A supplier chasing a delivery slot, a subcontractor with a problem on site, a building inspector, a homeowner asking about an extension. All of them dial the number on your van.
Whoever runs your office is often on site, and the number on the van goes unanswered. A subcontractor who can't reach anyone about a canceled pump makes the decision alone, and that decision costs you a day.
Your inquiry calls go missing in the same noise. Somebody planning a loft conversion rings three builders on a Tuesday afternoon and books surveys with whoever answers. You never learn you were on the list.
GreetKeeper answers and sorts. Your site traffic gets transferred with the job named, and a new inquiry gets your questions asked and a survey booked.
Routing by who is calling, not by a menu
Nobody standing on a muddy site wants to press one for accounts. It asks a plain question and routes on what it hears.
Work out the caller type in one question
Site issue, delivery, invoice, inspection, or a new inquiry. Each maps to one of your people or a mobile you nominated, and the caller never hears a menu tree.
Name the job
Your site traffic gets asked which job, and the transfer carries that across. Your site manager picks up already knowing it's about Harewood Lane before saying hello.
Qualify the new inquiry properly
Type of work, rough budget range if they'll say, planning status, and when they want to start. That's enough for you to know whether it's worth a survey visit.
Take the rest as a message
Invoices, supplier queries and anything not urgent goes down in writing with a timestamp, so your office is not reconstructing a day from memory at six in the evening.
What it connects to on a construction stack
The platforms you run projects on are built for documents and programs, not for phone calls.
| Tool | How it connects | What that means |
|---|---|---|
| Google Calendar | Writes directly | Direct write. Survey visits land on the estimator's calendar. |
| Outlook Calendar | Writes directly | Direct write, and the common one in this trade. |
| Buildertrend | Not yet | No verified write path. Inquiries are captured and entered by your office. |
| Procore | Not yet | Not verified. |
| Jobber | Through Zapier | Through Zapier, for firms doing smaller works alongside projects. It runs on our webhook and a paid Zapier plan. |
| Salesforce | Through Zapier | Through Zapier, for contractors running a sales pipeline. |
Against a day lost on site
One canceled pour nobody could reschedule costs you more than a year of this.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls, then 45 cents each, which suits you if you're running two or three jobs. Six sites, a supplier list and active advertising usually means Professional at $149 for 750 calls, then 35 cents.
Calls are counted rather than minutes, so a long conversation with a homeowner describing a loft conversion costs you no more than a twenty-second transfer to your site manager.
It does not price work
What builders ask
Can it transfer a subcontractor to the right site manager?
Yes, on the routing you set. It asks which job, transfers to the mobile you nominated for it, and logs the call against that job.
Will it give a price for an extension?
No. It captures the scope, the planning position and the timescale, then books your survey. Any number said on a phone becomes the number your client remembers.
Does it work with Buildertrend or Procore?
Neither has a verified write path, so both are listed as not connected. Your Outlook or Google Calendar takes survey visits as a direct write.
Can it handle out-of-hours site calls?
Yes. Set your after-hours rule and it routes urgent site traffic to whoever you have on call, taking everything else as a message.
Do our subcontractors have to deal with a menu?
No, and that's deliberate. It asks them a plain question and routes on the answer, which beats a keypad tree for someone standing in a trench.