A hailstorm passes and your phone rings for nine days
Storm demand arrives all at once and it goes to whoever answers. GreetKeeper picks up every one of your calls, gets the address and the damage, and books the inspection.
Caller
“We had that hail Saturday night and there are shingles all over the driveway. There's a stain on the bedroom ceiling too.”
What happened next
- Captured the address, roof age given as eleven years, active interior stain
- Booked a free inspection Tuesday 11:00am
- Flagged for the insurance track: hail event Saturday, interior damage present
Storm work is a race, and the race is on the phone
A hail event creates two weeks of your demand in one afternoon. Out-of-town crews arrive within days, and homeowners sign with whoever answered first.
Your crews are on roofs and your estimators are driving between inspections. Nobody is in the office, and the phone is ringing more in one morning than in the previous month.
There's a second wave you also miss. Interior leaks show up a week later, once the ceiling has had time to stain, and those calls arrive in the evening when a homeowner gets home and looks up. That's a job with an insurance claim behind it.
GreetKeeper answers through all of it, in parallel, so every one of your callers leaves with an inspection time rather than a ring tone.
What it captures before an estimator drives out
An inspection with the wrong information wastes half your day, and in storm season your half days are expensive.
Address first, and say it back
You route storm work geographically, and a mis-heard street costs your estimator an hour. It reads the address back and confirms it before anything else is discussed.
Outside damage or inside damage
Shingles in the driveway is one track. A ceiling stain or an active drip is a faster one, and you set which of them gets your same-day slot.
Roof age and whether a claim is open
Two questions that decide the whole conversation for you. An eleven-year-old roof with a filed claim and a new roof with no claim need different estimators and different paperwork.
Book the inspection, promise nothing else
It states that the inspection is free if that's your policy, then stops. It doesn't discuss what an insurer will cover.
How it reaches your estimating stack
You run on estimating and measurement tools that have nothing to do with a phone system.
| Tool | How it connects | What that means |
|---|---|---|
| Google Calendar | Writes directly | Direct write. The inspection appears on the estimator's calendar with the address. |
| Outlook Calendar | Writes directly | Direct write, same behavior. |
| JobNimbus | Not yet | No verified write path. The lead is captured and entered by your office. |
| AccuLynx | Not yet | Not verified. |
| Jobber | Through Zapier | Through Zapier, for contractors running service work alongside replacements. A paid Zapier plan catches our webhook. |
| EagleView | Not yet | Measurement ordering is a separate workflow and nothing here touches it. |
Set against one signed replacement
You have the most lopsided arithmetic on this site, because one of your jobs is worth a year of anything here.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter at $49 a month covers 200 answered calls with 45 cents after, which is fine in a quiet month and nowhere near enough in your storm week. Most contractors sit on Professional at $149 for 750 calls, then 35 cents, so the storm month doesn't surprise them.
The printed overage rate matters more to you than to any other trade on this site, because your call volume genuinely does multiply without warning. You can work out the bad month in advance.
It does not talk about insurance coverage
What contractors ask
Can it handle a hundred calls in a morning?
Calls are answered in parallel rather than queued, so nobody hears your busy tone. Your constraint becomes estimator capacity, which is a better problem than a full voicemail box.
Will it discuss the insurance claim?
No. It records whether a claim is open and the date of the storm, then stops. Coverage, deductibles and adjuster conversations stay with your people.
Does it write into AccuLynx or JobNimbus?
Neither has a verified write path, so both are listed as not connected. Your Google Calendar or Outlook takes the inspection directly, and Jobber can receive a lead through Zapier.
Can it tell the difference between an emergency leak and a hail inspection?
Yes, on the rules you write. Most contractors put an active interior leak on the same-day path and send exterior hail damage into your normal inspection queue.
What does a storm month cost?
Professional covers 750 answered calls for $149, then 35 cents each. Your thousand-call month is $149 plus $87.50. The rate is printed so you can do that sum before the season starts.
Hear it take a storm call
Your inspection policy, your damage rules, two minutes.