Legal intake services, ranked on what the intake actually captures
GreetKeeper is our product, and it ranks first as a legal intake service because it asks your intake questions in order, captures the matter type, the parties and the key dates, reads them back, books the consultation, and delivers the record to Clio by webhook, at $49 a month with the overage printed.
Legal intake is a different job from answering a law firm's phone. Intake is the structured questionnaire that decides whether a matter is worth a consultation: what happened, when, who the other party is, whether there is a deadline, and how the caller found you. The service is judged on the record it produces, not the greeting.
Smith.ai built its business on this vertical, per call from $150 for Pro with a trained human team behind the AI. Ruby's receptionists start at $250 for 50 minutes, Posh prints a per-minute rate on each of seven tiers, and Abby Connect sells one currency for human and AI minutes from $165.
AnswerConnect and Nexa answer with people and keep their pricing behind a form, and Nexa's plans page lists custom scripting with voice-minute counts only. A firm that wants a scripted human intake can buy it from either; the rate arrives on the sales call.
The intake-specific number is the record. GreetKeeper delivers every intake as a transcript, a short summary and a signed webhook carrying the answers to your questions as question-and-answer pairs, and a Zap on a paid Zapier plan writes the matter into Clio, MyCase or Lawmatics.
How this was put together
Disclosure: GreetKeeper is our product. Compared in September 2026 on the intake record itself, by the team behind one of the entries; every rival figure was read on the vendor's own pricing page that month.
What we compared
- Whether the service asks a structured intake you define, per practice area, and confirms the answers back.
- Whether the consultation is booked into the attorney's calendar at the entry price.
- Where the intake record lands: a case-management system, a summary, or a voicemail.
- Whether the assistant can disclose it is an AI verbally at the start, which Utah requires of lawyers.
- Published price, allowance and overage rate.
The shortlist at a glance
Billing unit first, because it decides more of the final bill than the headline price does.
| Charges by | Entry plan | After the allowance | |
|---|---|---|---|
| GreetKeeper | per answered call | $49/mo for 200 answered calls | $0.45 a call on Starter, published |
| Smith.ai | per call | Free tier at $0 for 25 calls, then $3.00 a call | Published, and the per-call rate falls as the tier rises |
| Ruby | per minute | $250/mo for 50 minutes | Not published on their pricing page |
| Abby Connect | per minute (half-rate AI) | Starter $165/mo for 50 Abby Minutes | Not published; one Abby Minute buys two minutes of AI handling |
| Posh | per minute | Chïc at $65/mo with zero minutes included, at $2.30 a minute | Published on every tier, from $2.30 down to $1.90 a minute |
| Nexa | per minute | Not published. Their plans page lists Nexa 100, Nexa 300 and Nexa 500 by included voice minutes with no dollar figures | Not published, because no pricing at all is published |
Read from each vendor's own pricing page in September 2026.
GreetKeeper
Your intake questions asked in order, read back, the consultation booked, the record in Clio, at $49.
Worth it for: A firm of one to ten attorneys that wants a structured intake per practice area, the consultation on the calendar before the call ends, and the answers in the case system without a paralegal retyping them.
Charges per answered call. Entry plan $49/mo for 200 answered calls. After the allowance: $0.45 a call on Starter, published.
Smith.ai
The legal specialist, per call from $150 with a human team behind the AI.
Worth it for: A firm that wants a person available for the intake that turns difficult, and can pay near $2.00 a call for it on the Pro plan.
Not for: A solo practitioner pricing on volume. Pro is $150 for 75 to 300 calls, and the free tier stops at 25 calls at $3.00 each after.
Charges per call. Entry plan Free tier at $0 for 25 calls, then $3.00 a call. After the allowance: Published, and the per-call rate falls as the tier rises.
Ruby
Trained receptionists taking intake by the minute, from $250 for 50.
Worth it for: A firm with few, high-value matters where a receptionist's voice on the first call is part of the pitch.
Not for: Intake volume. A proper intake runs several minutes, so 50 minutes is roughly ten of them, and the rate past that is not on the pricing page.
Charges per minute. Entry plan $250/mo for 50 minutes. After the allowance: Not published on their pricing page.
Abby Connect
Human or AI intake in one currency, from $165 for 50 Abby Minutes.
Worth it for: A firm moving intake gradually from people to software without changing plans, since one Abby Minute buys a human minute or two AI minutes.
Not for: A tight budget at $165 entry, and a busy month, since the rate past the bundle is not published.
Charges per minute (half-rate AI). Entry plan Starter $165/mo for 50 Abby Minutes. After the allowance: Not published; one Abby Minute buys two minutes of AI handling.
Posh
Receptionist minutes on seven named tiers, with the rate printed on each.
Worth it for: A firm that wants a staffed intake and a mid-size tier such as Elegant at $215 for 100 minutes.
Not for: The Chïc entry tier, which is $65 for zero minutes at $2.30 each, so a single long intake costs more than the plan.
Charges per minute. Entry plan Chïc at $65/mo with zero minutes included, at $2.30 a minute. After the allowance: Published on every tier, from $2.30 down to $1.90 a minute.
Nexa
Custom-scripted human intake, quoted rather than priced.
Worth it for: A firm that wants a scripted human intake per practice area and is willing to collect a quote.
Not for: Anyone comparing on published numbers, since no price appears at any tier and the plans page lists voice minutes only.
Charges per minute. Entry plan Not published. Their plans page lists Nexa 100, Nexa 300 and Nexa 500 by included voice minutes with no dollar figures. After the allowance: Not published, because no pricing at all is published.
How to choose a legal intake service
Write the intake first, per practice area. A personal-injury intake asks about the accident date, the insurer and treatment; a family-law intake asks about the other party and the county. GreetKeeper asks your questions in the order you set, reads the answers back, and puts them in the summary and the webhook as question-and-answer pairs.
Then the consultation. GreetKeeper reads the attorney's real availability from Google Calendar or Outlook and books the consultation during the call, on the $49 plan. After the call the prospect receives one text with the booking confirmation, and a reply with the opt-out word stops further texts.
Last, disclosure and price. Law is a licensed occupation, so Utah's AI Policy Act requires a verbal disclosure at the start, and GreetKeeper's disclosure setting puts it in the first sentence. The price is $49 for 200 answered calls with the overage printed at $0.45; Ruby's and Abby Connect's overage rates are not on their pricing pages.
Our own pricing, in full
Including the rate after the allowance, which is the number most of this list leaves off.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
The short version
- Booking is included on every tier. Rosie keeps booking and live transfer behind its $149 plan.
- The overage rate is on the pricing page. Rosie, Ruby, Slang and AnswerConnect do not publish theirs.
- Calls are counted, not minutes, so a long useful conversation costs the same as a short one.
Questions people ask about this list
What does a legal intake service actually collect?
Whatever your intake form asks. GreetKeeper captures the caller's name and number, the matter type, the other party's name for a conflict check, the key dates, how the caller found you and your screening questions, then reads the answers back. The conflict check itself stays with the firm.
Can the intake questions differ by practice area?
Yes. GreetKeeper routes by what the caller needs and asks the question set for that matter type, so an injury caller and a divorce caller answer different lists. Each number can also have its own greeting and calendar, useful for a firm with a separate line per practice.
Where does the intake record land?
In three places: a transcript, a short summary, and a signed webhook carrying the intake answers. A Zap on a paid Zapier plan catches the webhook and Clio's, MyCase's or Lawmatics' own Zapier action creates the contact and matter. The integration pages show each step.
Why does GreetKeeper rank itself first among legal intake services?
On the criteria above: a structured intake you define, the consultation booked at $49, the record delivered to the case system, verbal AI disclosure, and the overage printed. Ruby, Abby Connect and Nexa publish no overage, and Nexa publishes no price at all. Every plan starts with a 14-day trial with no card.
Hear one of these handle your own call
Your scenario, your greeting, a couple of minutes.