The form on your website is only filled in by people who like forms
Plenty of callers will answer the same questions out loud that they abandoned online. GreetKeeper asks your inquiry fields in order and confirms them back.
Caller
“I started filling in the thing on your website and gave up. Can I just tell you?”
What happened next
- Six inquiry fields taken in the order you set
- Surname and email spelt back before anything was saved
- Arrived in your system as structured fields, not a paragraph
Web forms lose the people who prefer to talk
Your online form works well for the customers who were always going to use it. Everyone else rings, and then the structure you wanted disappears.
Forms get abandoned halfway, usually at the field that felt nosy. You never learn who dropped out, so the form looks like it works fine.
The calls those people make produce a scribbled note. No consistent fields, no spelling checked, and an email address that bounces when somebody tries it two days later.
GreetKeeper asks the same fields out loud, in the order you set, and confirms the ones that are easy to mishear.
How a spoken form works
Same fields, different medium, with one extra step that paper never had.
Define the fields and their order
Name, contact number, email, reason for calling, how they heard of you, and the appointment they want. Keep it short; a spoken form is harder work than a screen.
Spell back anything that can be misheard
Surnames, email addresses and house numbers are read back to the caller. This is the step that makes a spoken form better than a handwritten note.
Let a caller skip a field
Somebody who will not give an email address still gets captured. The field is marked missing rather than the call being abandoned over it.
Deliver it as fields, not prose
The answers arrive as the structured fields you defined, with the transcript alongside. Google Calendar and Outlook connect natively; other systems receive our webhook through Zapier, which needs a paid Zapier plan.
What spoken intake costs
A form call is longer than a booking call, so the pricing model earns its keep.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
Six fields and a spelling check takes four or five minutes. Per-call pricing means you can ask properly, while a per-minute plan makes every extra field cost money.
Booking is included on every tier, so the form and the appointment can happen on one call rather than two.
What a spoken form cannot take
Questions people ask
How many fields can I ask for?
Technically more than you should. Six or seven is where most callers start losing patience, so choose the fields you genuinely cannot follow up without.
How accurate is the spelling?
Anything easy to mishear gets read back to the caller for confirmation, which is the main protection. We publish no accuracy figure, because we have not measured one.
Can it collect payment details?
No. Card and bank details are out of scope, along with identity documents. Keep this to inquiry and scheduling fields and handle money through your own system.