Your injectors are booked, and the consult line rings out
A first-time client asks about lip filler at 8pm. GreetKeeper answers from your own menu, books her consult, and she gets a text confirming the time.
Caller
“I've never had filler before and I'm nervous. Do you do a consult first, and is there anything on Saturday morning?”
What happened next
- Booked Saturday 10:30am, 30-minute new client consult with Jenna, NP
- Noted: first-time filler client, asked about swelling and downtime
- Caller texted the booking confirmation and your parking note
Your best leads call when your room is full
Your injectors and aestheticians spend the day in treatment rooms, and your coordinator is checking out a client with a package. New clients ring after work, on lunch breaks and on Sunday evenings.
Someone researching Botox for the first time usually calls two or three spas the same evening. Whoever answers with a clear consult time gets the booking. A voicemail reads as a spa that's too busy to take them.
Those first calls are also full of questions. How many units does a forehead take, what does a HydraFacial involve, do you run a membership. Your coordinator answers them twenty times a week, and every answer costs a minute at the checkout desk.
GreetKeeper answers those questions from the menu and policies you give it, then books the consult into your real calendar. Anything clinical goes to your nurse injector, and the transcript shows exactly what was asked.
What it covers on a first consult call
You control the script and the boundary between front desk and clinical. These are the steps most med spas set up.
Match the treatment to your menu
The caller says what they want in their own words, like lip flip, baby Botox or laser for sun spots. It maps that to the services you listed and the consult each one needs.
Answer the menu questions you trained it on
Your published pricing, your membership terms, your cancellation policy and your parking. It gives the answers you wrote and nothing it had to guess.
Hand clinical questions to your team
Candidacy, medications and a reaction after treatment go to your nurse injector by transfer or message, with a text so nobody waits on a worried client.
Book the consult and confirm it
It reads back the name, number and time, then books into Google Calendar or Outlook. After the call your client gets one text with the confirmation.
Where a med spa booking lands
Your calendar takes a direct write, and your spa software gets the new client through our webhook.
| Tool | How it connects | What that means |
|---|---|---|
| Google Calendar | Writes directly | Direct write into each provider's calendar, with the treatment in the title. |
| Outlook Calendar | Writes directly | Direct write, the same as Google. |
| Boulevard | Through Zapier | Our webhook, caught on a paid Zapier plan. Boulevard's Zapier app creates the client and adds a note, and your desk places the appointment. |
| Square | Through Zapier | Same webhook route. Square's Zapier app creates the customer, so your front desk knows her at check-in. |
| Acuity Scheduling | Through Zapier | Acuity's Zapier app adds the client and blocks the requested time, and your team places the appointment. |
| Vagaro | Email or webhook | The consult request arrives as a transcript and summary with the client's name, number and treatment, ready to enter. |
| Mindbody | Email or webhook | Same route as Vagaro. Your coordinator books from the summary email. |
What it costs against one new filler client
You pay per answered call, and booking is on every plan, your $49 one included.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls, then 45 cents a call. A single-location spa with one or two injectors usually fits there. A busy spa with laser rooms and a membership program tends to land on Professional at $149 for 750 calls.
Rosie's $49 plan covers 250 minutes, and it keeps booking on its $149 tier as of September 2026. On GreetKeeper the consult booking runs on Starter, so the plan that answers your phone also fills your book.
Set it up the way a med spa front desk works
GreetKeeper does not make a HIPAA claim.
Keep your calls to inquiry and scheduling: the treatment a client wants, the consult time and how to reach her. Medical history, medications and photos belong in your chart system, so write the script to leave them there.
Utah requires a spoken AI disclosure at the start of the call for regulated occupations, and medicine is one. If your injectors work under a medical license in Utah, switch the announcement on. Maine requires clear notice in trade generally.
Set closure dates for training days and holidays, and it answers as closed on those days while still taking consult requests for the week after.
What med spa owners ask before they switch it on
Can it quote the price of Botox per unit?
Yes, if you give it your published price. It answers from the menu you wrote, and it tells the caller the consult sets the final dose, which is how most spas already say it.
What does it do with a client who's worried after filler?
It follows your clinical rule, usually a live transfer to your nurse injector. If nobody picks up, it takes the details and texts your on-call provider straight away.
Will it sell memberships and packages?
It explains the membership and package terms you give it, then books a consult or takes a callback for your coordinator. Payment happens with your team, never on the phone.
Does it work with Boulevard?
Through Zapier. Our webhook reaches a Zap on a paid Zapier plan, and Boulevard's own Zapier app creates the client with a note. Google Calendar and Outlook take a direct write.
Practices with the same front desk squeeze
Hear it book a first filler consult
Load your menu and try every feature free for 14 days, no card.