Quote calls pour in while every crew is on a truck
A family moving a three-bedroom house on the 30th calls at 9pm. GreetKeeper takes the addresses and the inventory, then books a video survey for the morning.
Caller
“We're moving from a third-floor walk-up to a house across town on the 30th. Three bedrooms, an upright piano, and we need packing. Can I get a price?”
What happened next
- Booked Monday 10:00am video survey with Carla, estimator
- Noted: 3-bed, third-floor walk-up, no elevator, upright piano, full packing
- Texted the caller the survey time and a reminder to have closets open
Moving demand stacks on the same few days
Most of your year's bookings land between May and September, and inside each month they bunch around the 1st, the 15th and the 30th. Your estimators are on surveys and your office is fielding day-of calls from crews.
People shopping for a mover ring three or four companies back to back, usually in the evening after they've signed a lease. Whoever takes the details and names a survey time first usually wins the job. A callback the next afternoon comes too late.
Your quote depends on details the caller already knows: how many rooms, which floor, whether there's an elevator, how far the truck parks from the door, and what's heavy. A rushed call that misses the walk-up or the piano becomes a dispute on moving day.
GreetKeeper answers every one of those calls, several at once when a Sunday evening gets busy. It collects the inventory questions you wrote, reads the addresses back, and books the survey into your estimator's calendar.
The inventory it takes before your estimator calls
You decide the intake questions, and each answer lands in the webhook as a question and answer pair. Most movers start with these.
Move date and flexibility
It asks for the date and whether a day either side works. End-of-month callers who can shift a day give you room to fill a quiet Tuesday.
From and to, with access
Both street addresses, the floor, stairs or elevator, and how far the truck can park. It reads each address back before it moves on.
Size and the heavy items
Number of bedrooms, then pianos, safes, gun cabinets, pool tables and anything the caller calls fragile. Your crew sizing starts from real answers.
Packing, storage and timing
Full pack, partial pack or none, plus whether they need storage between homes. It writes down any closing or lease date the move hangs on.
Book the survey or pass the quote
It books an in-home or video survey into your calendar. Callers who just want a ballpark get your published price ranges if you give them, then a callback.
Where each moving lead goes
Surveys write straight into your calendar. Your CRM or lead sheet gets every intake answer through our webhook.
| Tool | How it connects | What that means |
|---|---|---|
| Google Calendar | Writes directly | Direct write into each estimator's calendar, with both addresses in the event. |
| Outlook Calendar | Writes directly | Direct write, the same as Google. |
| Webhooks | Writes directly | One signed POST per call with the caller's name, number, email and street address when given, plus every intake answer. |
| HubSpot | Through Zapier | Webhooks by Zapier catches the call on a paid Zapier plan. HubSpot's Zapier app creates the contact and logs the call. |
| Google Sheets | Through Zapier | A Zap on a paid Zapier plan appends one row per call to your lead sheet, with a column per intake answer. |
| SmartMoving | Email or webhook | Your office gets the lead as a transcript and summary email with the inventory filled in, ready to enter. |
| Supermove | Email or webhook | Same route as SmartMoving. Your developer can post the webhook to your own integration. |
What peak season costs on each plan
You pay per answered call, not per minute, so a long inventory call costs the same as a short one.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls, then 45 cents a call. A two-truck local mover can run the year there. A company with several crews and a summer peak usually picks Professional at $149 for 750 calls, and Scale at $349 for 2,000 covers the busiest regional operators.
Goodcall's Starter is $79 a month for 100 unique customers, and it prices each phone number as its own agent, as of September 2026. On GreetKeeper your plan counts answered calls, with booking included on every tier.
Set it up for the way moving calls really go
Write a moving-day rule. A caller whose crew is late or whose truck is outside the wrong door needs a person, so send those straight to your dispatcher's mobile with a second number behind it.
Route damage claims to a message with a text to your office manager. Your caller gets a clear next step, and your claims process stays with the person who runs it.
Maine requires clear notice that a caller is talking to an AI. Switch on the disclosure greeting if you move customers there.
What moving company owners ask first
Can it give a caller a price for their move?
It gives the published price ranges you train it on, like your hourly rate for a two-person crew. A binding figure comes from your estimator after the survey, and it books that survey on the call.
What does it do when a crew is late on moving day?
It follows your moving-day rule, usually a live transfer to your dispatcher. If they don't pick up, it tries your second number and texts both with the customer's name and address.
Will it take the whole inventory?
It asks every intake question you set, from bedrooms to the piano to the parking distance. Each answer arrives in the summary and in the webhook as a question and answer pair.
How do my current numbers keep working?
You forward your existing number to the dedicated local number on your plan. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Trades that quote from a phone call
Hear it take a three-bedroom inventory
Write your intake questions and try every feature free for 14 days, no card.