Your office manager takes nine cold calls before eleven
GreetKeeper sits in front of the main line, sorts the supplier you need from the rep you do not, and keeps a record of both.
Caller
“Morning, I'm calling from a merchant services company, just wanted to see who handles your card processing and whether you'd be open to a quick review.”
What happened next
- Recognized a cold pitch against your rules and declined politely
- Logged the company name and number in your call record
- Never rang through to your office manager's desk
Cold callers cost more than the minutes they take
Nine pitches before lunch is not nine minutes lost. It is nine interruptions in work that needed concentration, and each one takes longer to recover from than to endure.
The trouble is that blocking the main line is no answer. A genuine supplier calls about a delayed delivery on the same number as the merchant services rep, and you need one of those calls.
Your office manager becomes the filter by default, and she is the worst person for the job, because she is also doing payroll. The interruptions land on your most expensive attention.
GreetKeeper takes the first thirty seconds of every call. Suppliers on your list get through. Pitches get a polite decline and a line in the log.
Sorting a supplier from a pitch
Most of this is a list of companies you deal with and a rule for everybody else.
Ask who is calling and about what
One open question sorts most calls. A supplier says they are from your parts distributor about an order. A rep opens with a pitch, which is its own signal.
Let your actual suppliers through
You list the companies whose calls always get transferred, and to which extension. Those callers barely notice the AI was there.
Decline the pitch without a scene
The AI says you are not taking sales calls and offers to log the details. It stays polite, which matters, because some of those reps will be suppliers later.
Keep the record either way
Every call is logged with the company name and number, including the declined ones. That log is how you spot a rep calling twice a week under two names.
What screening the main line costs
Here the comparison is against your office manager's hourly rate, not against another phone service.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
Cold calls are short, which makes per-call billing awkward to beat. A thirty-second decline costs the same as any other call, so work out your monthly cold call count before choosing a plan.
Bear in mind that screened calls count towards your allowance. If half your volume is pitches, size the plan for the full number, not the useful half.
Being straight about this
Questions people ask
Does it stop the calls from coming in?
No. It answers them so your team does not have to. The call still arrives and still counts towards your plan allowance, which is worth factoring into your sizing.
How does it know a supplier from a cold caller?
By the list you give it and the question it asks at the start. Anyone not on the list gets your default rule, and the log shows you who that caught.
Will it be rude to a rep?
No. It declines politely and offers to take details. Reps talk to each other, and a business with a reputation for rudeness on the phone pays for it eventually.
Get your mornings back
List your real suppliers and let it sort the rest.