You are booked solid and the next caller hears you are booked solid
A full calendar should not end the conversation. GreetKeeper captures who wants in, when they could come, and how to reach them the moment something opens.
Caller
“Nothing this week at all? I'll take anything, honestly. If someone drops out on Thursday, call me, I'm five minutes away.”
What happened next
- Recorded the caller as flexible on any Thursday time
- Took mobile number and confirmed text is fine for short notice
- Added to the waitlist note your team reviews each morning
A cancellation at 10am is an empty chair at 2pm
Late cancellations are not really the problem. The problem is that nobody has a list of people who would have taken that slot at four hours' notice.
When your calendar is full, the honest answer to a caller is no. So your desk says no, the caller hangs up, and the next person to cancel leaves a hole with nobody waiting to fill it.
Most waitlists live in somebody's head or on a sticky note. The person who took the call is off that day, the note is gone, and the slot goes empty even though four people would have wanted it.
GreetKeeper treats a fully-booked answer as the start of a different conversation. It asks what the caller would accept, gets a contactable number, and writes it down where your team will see it.
Turning a no into a waitlist entry
The caller has already told you they want in. The job is capturing enough detail that filling a gap takes one text.
Offer the real next opening first
Before anything else, the AI checks your connected calendar and offers what genuinely exists. Some callers will simply take the slot in three weeks, and then there is no waitlist to manage.
Ask what they would actually accept
Mornings only. Any day but Tuesday. Would take a cancellation at two hours' notice. The narrowness of the answer decides how useful the entry is later.
Get a number that works at short notice
A mobile that receives texts is worth more than a landline for gap-filling. The AI asks which number to use and whether a text is fine.
Write it where the team looks
The entry lands in your call summary with the caller's constraints in their own words. Your desk works the list when a cancellation comes in.
What waitlist calls cost you
These are the calls you currently end early, so the pricing question is what one filled gap is worth.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 for 200 calls a month at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
Per-call pricing suits waitlist work because these conversations are short. The caller already knows they cannot have what they wanted. Capturing their constraints takes a minute, and you pay for the call, not the clock.
Booking on every tier matters here too. When the AI finds a genuine opening, it books it there and then, and the caller never joins a list at all.
How far this goes
Questions people ask
Does it keep a ranked waitlist I can work through?
Not inside GreetKeeper. Each call arrives as a record with the caller's constraints. Teams that want a proper queue push those records into a spreadsheet or CRM through Zapier, which catches our webhook and needs a paid Zapier plan.
Will it text people when a slot opens?
No. It answers inbound calls only. It captures permission and a mobile number so that your team, or a tool you already run, can do the outreach.
Can it tell how long the wait actually is?
It can offer the next real opening from a connected calendar. It does not estimate a wait time or promise a date it cannot see.
Stop ending calls at no
Hear what a fully-booked call sounds like instead.