A buyer with budget calls your main line and gets your support queue
GreetKeeper asks the qualifying questions you would ask, then transfers to the right person or books a call in their calendar.
Caller
“We're a 40-person team looking at replacing our current setup this quarter. Who should I be talking to about pricing?”
What happened next
- Qualified as 40 seats, this quarter, evaluating a switch
- Transferred to the rep who covers mid-market, on the first try
- Left a summary in the rep's inbox in case the transfer failed
Your best inbound lead sounds exactly like everybody else
A main line gets everything. Password resets, invoice questions, a recruiter, and once a week somebody with real budget who wants to buy.
Whoever picks up has ninety seconds to work out which one this is. Get it wrong and a buyer sits through a support script, or a support caller eats a rep's afternoon.
Phone menus were meant to fix this and mostly did not. People press 2 because it is first in the list they understood, and the routing is wrong before anyone speaks.
GreetKeeper asks instead of offering a menu. Two or three questions in plain language sort the call better than a tree ever did.
Sorting a sales call from the rest
You decide what qualifies. The AI asks it every time, in the same words, with no bad days.
Find out why they are calling
An open question first, because most callers announce themselves. Someone saying they want pricing for forty seats has already done your qualifying for you.
Ask the two questions that decide the route
Usually size and timing. Sometimes it is which product or which region. Keep it to two, because a buyer who wanted a rep resents an interrogation.
Transfer to the right person
You map answers to numbers: enterprise here, small business there, existing customer to support. The AI reads out what it learned as it hands over.
Book instead when nobody picks up
If the rep is on another call, the AI offers slots from their calendar rather than taking a message. The buyer leaves with a time, not a promise.
Costing the main line
For sales calls the comparison is not against another answering service. It is against a rep's hour.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
Per-call is the right shape for routing work, because these calls are short by design. Two questions and a transfer takes under a minute, and you should not be buying minutes for that.
Booking is on every tier. That matters most here, because the fallback for a missed transfer is a calendar slot rather than a callback that may never happen.
What it will not do
Questions people ask
Can it tell a tyre-kicker from a real buyer?
Only by the answers to your questions. It applies your rules consistently and never gets tired of asking. Reading between the lines is still a human job.
What happens if the rep is on another call?
You choose. Most teams have it try a second number, then offer slots from the rep's calendar. Taking a message is the last option rather than the first.
Does it log the call in our CRM?
Through Zapier, yes. Our webhook carries the caller's details, the reason for calling and a transcript link, and a Zap writes them to your CRM. Catching a webhook in Zapier needs a paid Zapier plan.