A tenant with no hot water rings the office at 7pm
Property managers drown in repair calls that arrive outside office hours. GreetKeeper takes the unit, the fault and the access details, and escalates the ones you flag.
Caller
“Unit 4B, no hot water since this morning. I work days so someone would need to come before eight or after six, and there's a dog in the kitchen.”
What happened next
- Logged unit 4B, no hot water, first noticed that morning
- Captured access windows and the dog, which the contractor needs
- Matched your urgent rules and rang the on-call maintenance number
Repair calls arrive when tenants are home, not when you are
People notice a broken thing in the evening, in their own kitchen, after work. That is exactly the hour your office phone stops being answered.
The voicemails you collect overnight are useless in a specific way. Half give a unit number and no fault. The rest give a fault and no way to get in. Either way somebody rings the tenant back before a contractor can be sent.
Access is the detail that gets lost most. A contractor who drives to a unit and cannot get in has burned a slot, and you pay for it either way.
GreetKeeper takes the whole record on the first call. Unit, fault, when it started, when someone can be let in, and whether there is a pet or a key box.
What a 7pm repair call produces
The record has to be good enough to dispatch from without a second phone call.
Identify the unit before anything else
Property, unit number and the tenant's name. Everything after this is worthless without it, so it is asked first and read back to confirm.
Get the fault and when it started
What stopped working and how long ago. A boiler dead since morning is a different job to one that has been intermittent for two weeks, and contractors plan differently for each.
Nail down access
When can somebody come in, is the tenant home, is there a dog, is there a key box and what is the code. This is the field that saves you a wasted contractor visit.
Escalate by your rules
No heat in January with a baby in the unit goes to the on-call number. A dripping tap waits for the morning list. You write the line between them.
What it costs across a portfolio
Repair call volume scales with door count, so the plan you need follows your portfolio size.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 calls, $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
Tenant calls are long and often emotional. Per-minute billing means an upset tenant costs you more than a calm one, which is a strange thing to optimize for. Here a call is a call.
A manager with 300 doors can estimate straight from the overage rate. Work out your typical monthly repair calls and the cost is arithmetic, not a quote request.
Where it stops
Questions people ask
Can it tell a tenant when someone is coming?
Only if you have connected a calendar and want it booking slots. Many managers prefer it to capture the request and leave scheduling to the contractor coordinator.
Does it work across multiple properties?
Yes. It asks the property and unit at the start of every call, and you can run separate numbers per building if your tenants are used to that.
What counts as urgent enough to call my on-call phone?
You define it. Common lists are no heat, no water, flooding, and anything that makes the unit unsafe to stay in. Everything else lands on the morning list.
Cover the evening repair calls
Bring last night's voicemails and compare the records.