Nexa alternatives
Shopping away from Nexa usually starts at renewal, and the reason is structural rather than a complaint about the service. You never had a published rate to argue from, and comparing the field means collecting quotes one form at a time. Here's what the vendors who print their numbers actually charge.
| Service | Bills by | Entry price | Overage published? |
|---|---|---|---|
| GreetKeeper | Answered call | $49 for 200 calls | Yes, $0.45 a call |
| Smith.ai | Per call | Free tier at $0 for 25 calls, then $3.00 a call | Yes |
| Ruby | Per minute | $250/mo for 50 minutes | No |
| Rosie | Per minute | Professional $49/mo for 250 minutes | No |
| Goodcall | Per unique caller | Starter $79/mo ($66 annual) for 100 unique customers | Yes |
| Nexa | Per minute | Not published. Their plans page lists Nexa 100, Nexa 300 and Nexa 500 by included voice minutes with no dollar figures | No |
Read from each vendor's own pricing page in September 2026, except vendors who gate pricing behind a form. Check before you buy.
What GreetKeeper does differently from Nexa
Every line below is on our pricing page or in the product today.
Why teams switch to GreetKeeper
- We publish a rate card; you have to call Nexa to learn theirs.
- Our overage rate is printed on the pricing page, and theirs cannot be looked up at all.
- We count answered calls rather than minutes, and robocalls and very short calls don't count.
- Your script is yours to edit: routing rules, closure dates and greetings are settings, not change requests.
- Urgent calls text the on-call person with the caller's details, and a missed transfer tries a second number.
- Every call arrives as a transcript and a short summary, and a signed webhook sends it wherever you work.
Why people leave Nexa
Not a general complaint about the category. The specific wall this vendor puts in front of you.
The pricing gate, mostly. A quote-only relationship is fine while it's working and awkward the moment you want to check it against the market, because there's no public number to anchor on and every comparison means another sales call. The second reason is scope drift: Nexa sells custom scripting and scripted dispatch, and businesses whose calls have become routine bookings find they're paying for a bespoke arrangement they no longer use.
What the bill does as you grow
The entry price is the cheapest month you will ever have. This is the shape of the rest.
There's nothing to model. With no published price at any tier and no published overage rate, you can't forecast what growth does to a Nexa bill without asking them. Ours is on the page: $49 for 200 answered calls, $149 for 750, $349 for 2,000. Past the allowance, a call costs $0.45, $0.35 or $0.25. Put your call count against that and you have next year's bill.
What moving off Nexa actually involves
Forwarding takes five minutes. Here is the part that takes an afternoon.
Get your script and your call logs out of Nexa in writing before anything else. Custom scripting is what you were paying for, so it's the asset worth reclaiming, and it will be more detailed than anything you'd write from scratch. Check your notice period at the same time: quote-based agreements more often run on a term than month to month, and the cheapest switch starts the month your notice lands.
Common questions
Which virtual receptionist services publish prices I can read today?
PATLive, Posh, Ruby, Abby Connect, Rosie, Goodcall, Dialzara, Slang.ai and GreetKeeper all put numbers on the page. Nexa and AnswerConnect do not. If you'd rather compare than schedule calls, that narrows the shortlist immediately.
What should I ask for in a Nexa quote?
The monthly price, the included minutes, the per-minute rate past them, the rounding rule, any setup fee, and the contract term. All six in writing. The overage rate and the rounding rule are the two that decide a busy month.
Is there a staffed service with published pricing and custom scripting?
PATLive and Posh both publish full rate cards and both build a script with you. Neither markets the scripted-dispatch depth Nexa does, so how far your requirements go decides whether that's a fair swap.
Compare the vendors who print their numbers
Start with the rate cards you can read today, then decide whether a quote is worth chasing.