Nexa receptionist pricing: the plans, and what they leave out
Nexa doesn't publish prices. Its plans page lists Nexa 100, Nexa 300 and Nexa 500, named for the voice minutes each one includes, with a feature list under each and a Get Started button in place of a price. We read the page in September 2026, and the dollar amounts come from Nexa's sales team.
The page does answer two billing questions in its FAQ. Every minute past your allowance is charged at your base rate, so there's no higher overage price. And there's a setup fee covering the programming, onboarding and training your account needs before it goes live. Neither amount is on the page.
It also tells you what a minute is. Nexa bills receptionist work time: the live call, plus after-call follow-up, emails, scheduling after the call, dispatching and any other work done for you. That wider definition is the part to size before you ask for a quote.
What each Nexa plan lists
| Plan | Voice minutes | Price | Listed beyond the core features |
|---|---|---|---|
| Nexa 100 | 100 | Not published | Appointment scheduling, lead qualification |
| Nexa 300 | 300 | Not published | Adds inbound and outbound sales, client and patient intake |
| Nexa 500 | 500 | Not published | Adds CRM integration |
Read on nexa.com/plans, September 2026. Every plan lists 24/7 live answering, custom scripting, a local and toll-free number, a client portal and 24/7 customer support.
Published rate cards at Nexa's minute counts
| Minutes | PATLive | Posh | Ruby |
|---|---|---|---|
| 100 | $189 | $215 | $395 |
| 300 | $479 | $700 for 350 | Not a published tier |
| 500 | $759 | $975 | $1,725 |
Read on each vendor's own pricing page, September 2026. These are other vendors' prices at the same minute counts. They aren't Nexa's prices or an estimate of them.
What moves a Nexa bill
- Work time, not talk time. After-call follow-up, emails, post-call scheduling and dispatching all draw on your minutes.
- The plan you're quoted. Three sizes are listed, and the price of each comes from a sales call.
- Minutes past the plan, charged at your base rate. Ask for that rate in writing, since it prices your busiest month.
- The setup fee for programming, onboarding and training, charged before you go live.
- Which features sit on which plan. Client intake starts on Nexa 300, and CRM integration is listed on Nexa 500.
Worked example
An HVAC company takes 180 calls a month. Each call runs about three minutes, and the receptionist spends about a minute after each one texting the tech and logging the job.
Talk time
180 × 3 = 540 minutes.
Work time on Nexa's definition
180 × 4 = 720 minutes, because the follow-up minute counts.
Plan fit
720 minutes is 220 past Nexa 500, charged at the base rate. Ask Nexa for that rate and for a larger plan's price.
GreetKeeper
180 answered calls fit inside Starter's 200. $49 a month, and an urgent call texts your on-call tech with the caller's details.
The follow-up minute adds a third to this company's metered time. Size the quote on work time, or the plan you pick will run out before the month does.
Where our own price sits
GreetKeeper's rate card is on the pricing page: $49 for 200 answered calls, $149 for 750, $349 for 2,000, with $0.45, $0.35 and $0.25 a call after. There's no setup fee on any plan.
The call is the unit, so the summary, transcript and urgent-call text that follow it add nothing to the bill. Every plan starts with a 14-day free trial with every feature on, and no card.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Getting a Nexa quote you can compare
Estimate your minutes as talk time plus after-call work, not talk time alone.
Ask Nexa for the plan price, the base per-minute rate and the setup fee in one written quote.
Divide each quote's monthly total by your call count, and set that beside GreetKeeper's per-call price.
Every competitor figure on this page was read on that vendor's own pricing page in September 2026. Prices change. Check before you buy.
Questions people ask
How much does Nexa cost?
Nexa doesn't publish its prices. The plans page lists Nexa 100, Nexa 300 and Nexa 500 by voice minutes, and the dollar amounts come from its sales team. Ask for the base per-minute rate and the setup fee in the same quote.
What happens if I go over my Nexa minutes?
Nexa's FAQ says every minute past your allowance is charged at your base rate. So overage costs the same per minute as your plan. The rate itself isn't printed on the page.
Does Nexa charge a setup fee?
Yes. Nexa's plans page says a setup fee covers the programming, onboarding and training your account needs before it goes live. The amount is part of the quote.
What counts as a Nexa minute?
Receptionist work time. That's the live call plus after-call follow-up, emails, scheduling after the call, dispatching and other work done for you. A three-minute call with a minute of follow-up uses four.
Size the quote on work time
Count the follow-up as well as the call. Then set Nexa's quote beside a price that counts calls.