GreetKeeper vs Nexa
Nexa doesn't publish what it charges. Their plans page lists Nexa 100, Nexa 300 and Nexa 500 by included voice minutes, with feature lists beside them and no dollar figure anywhere. GreetKeeper prints every number: $49, $149 and $349 a month, with the overage rate for each.
| GreetKeeper | Nexa | |
|---|---|---|
| Billing unit | Per answered call | Per minute |
| Entry plan | $49/mo for 200 answered calls | Not published. Their plans page lists Nexa 100, Nexa 300 and Nexa 500 by included voice minutes with no dollar figures |
| Higher tiers | $149 for 750, $349 for 2000 | Nexa 100, Nexa 300 and Nexa 500, by voice minutes; no prices published at any tier |
| Overage rate | $0.45 a call on Starter, published | Not published, because no pricing at all is published |
| Appointment booking | Included on every plan | Check current plan terms |
| Human fallback | Transfers to your team | Their own receptionists |
Nexa figures read from their own pricing page in September 2026. Check before you buy.
Why people move off Nexa
One vendor's specific wall, not a general complaint about the category.
The pricing gate, mostly. A quote-only relationship is fine while it's working and awkward the moment you want to check it against the market, because there's no public number to anchor on and every comparison means another sales call. The second reason is scope drift: Nexa sells custom scripting and scripted dispatch, and businesses whose calls have become routine bookings find they're paying for a bespoke arrangement they no longer use.
Where we differ
Every line below is on our pricing page or in the product today.
What GreetKeeper does differently from Nexa
- We publish a rate card; you have to call Nexa to learn theirs.
- Our overage rate is printed on the pricing page, and theirs cannot be looked up at all.
- We count answered calls rather than minutes, and robocalls and very short calls don't count.
- Your script is yours to edit: routing rules, closure dates and greetings are settings, not change requests.
- Urgent calls text the on-call person with the caller's details, and a missed transfer tries a second number.
- Every call arrives as a transcript and a short summary, and a signed webhook sends it wherever you work.
What a busy month costs on each meter
The headline price tells you about a quiet month. This is the other one.
There's nothing to model. With no published price at any tier and no published overage rate, you can't forecast what growth does to a Nexa bill without asking them. Ours is on the page: $49 for 200 answered calls, $149 for 750, $349 for 2,000. Past the allowance, a call costs $0.45, $0.35 or $0.25. Put your call count against that and you have next year's bill.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Moving off Nexa in practice
The technical part is a forwarding change. The rest is the part nobody warns you about.
Get your script and your call logs out of Nexa in writing before anything else. Custom scripting is what you were paying for, so it's the asset worth reclaiming, and it will be more detailed than anything you'd write from scratch. Check your notice period at the same time: quote-based agreements more often run on a term than month to month, and the cheapest switch starts the month your notice lands.
Questions people ask about this comparison
What does Nexa charge?
Nexa doesn't say publicly. Their plans page shows Nexa 100, Nexa 300 and Nexa 500 with the voice-minute counts and no prices, directing you to contact sales. Ask them for the monthly price and the overage rate together, in writing.
How do I compare a Nexa quote with your pricing?
Convert both to cost per conversation. Divide their quoted monthly total by your call count and compare it with $0.45, $0.35 or $0.25 past our allowance. If their quote has no overage rate in it, you can't complete the sum, and that's worth knowing.
Why does a published price matter at renewal?
Because it gives you something to check. With a quote-only vendor, you can't tell whether your renewal moved with the market when the market price was never published. Our three plans and their overage rates sit on the pricing page for anyone to compare.
Ask for the overage rate first
Any vendor will quote you a base fee. The second number is what prices your busiest month.