How does GreetKeeper hand off calls and take messages?

Every answer GreetKeeper gives comes from the brief you approved. A question outside that brief goes to a person on your team, so your caller always hears an answer you stand behind.

GreetKeeper answers the questions you train it on, so what you write at setup decides how many calls finish on the call itself. Point it at your website for a first draft of your hours, services and FAQs, then correct it.

Every handoff ends with something useful. Your team gets the caller's name, number and reason, and the transcript shows exactly what was asked.

Step one is the transfer. GreetKeeper tells the caller it's putting them through and rings the person you named for that topic, with the caller's details already captured.

Step two is the backup. If the first number isn't picked up, GreetKeeper tries a second number you nominate, such as a partner's mobile or the front desk.

Step three is the message. GreetKeeper takes the name, the callback number and the question, then reads the name and number back so your callback reaches the right person.

Step four is the alert. For calls you've marked urgent, your on-call person gets a text with the caller's details, so an after-hours emergency is handled that night.

Say you own a flooring showroom. Your brief covers hours, the brands you carry, how measuring visits work and a price range per square foot. On Wednesday a caller asks, "Can you put vinyl plank over a heated floor?" Nothing you wrote covers radiant heat.

The right answer depends on the product and the system temperature, so it belongs with your installer. GreetKeeper tells the caller an installer will call back with the exact answer, and takes her name, number and the question in her own words. The transcript quotes her sentence.

You read it that evening, ring her back with the real answer, and add two sentences about radiant heat to the brief. Next month, the same question gets answered on the call.

Ring your GreetKeeper number during the free trial and ask for a price you never supplied. Bring up a service you don't offer, then ask something that needs professional judgment. You'll hear GreetKeeper put you through or take a message each time, in the words you wrote.

Then check the person at the end of the chain. A 2am transfer rule works best when the on-call phone is loud and breaks through do-not-disturb. Name who covers holidays, too.

Finally, set a habit for the next morning. Read the handed-over transcripts first, so every callback goes out while the caller is still waiting to hear from you.

You choose what happens for each topic. A dental practice might transfer toothache calls straight away and take messages about billing. One needs a person now, and the other suits a callback.

Every call arrives as a transcript and a short summary. Read the handed-over calls at the end of the week, and you'll usually find three or four questions behind most of them.

Each of those questions is a few sentences of setup away from being answered on the call. You edit the brief, and the next caller who asks gets the answer.