What GreetKeeper handles on every call, from hello to summary
Every call holds small jobs, from the greeting to the note afterwards. GreetKeeper does each one on every plan, the way you set it.
The short version
- GreetKeeper answers every inbound call at any hour, including calls that arrive together, so nobody queues.
- It answers the questions you train it on and books into Google Calendar or Outlook, reading the details back first.
- Calls that need a person go to your team, then to a second number you nominate. If nobody answers, GreetKeeper takes a full message and texts your on-call person.
- Every call arrives as a transcript and a short summary, and the caller gets one text with the booking link or confirmation.
The greeting, with the AI notice in your words
GreetKeeper answers with your greeting, in your words. It can say it's an AI in the opening line. Maine's Title 10 §1500-DD asks for clear notice. Utah asks licensed professions to say it at the start of the call, so one line covers both.
Before the greeting, GreetKeeper screens out robocalls and spam. Silent or robotic callers are dropped, and screened calls don't count toward your plan.
When several people ring at once, each one hears the greeting. GreetKeeper answers calls that arrive together at the same time.
Answers to the questions you train it on
Point GreetKeeper at your website and it drafts its own brief: your hours, services and FAQs. You correct the draft, and that brief is what it answers from.
A caller asking whether you open on Saturday gets the answer you wrote. When a question falls outside the brief, GreetKeeper hands the call to your team, so every answer your caller hears is one you approved.
Each number can carry its own hours, greeting and calendar under one account. Closure dates make it answer as closed on the days you set.
Bookings that land in your calendar
GreetKeeper books into Google Calendar and Microsoft Outlook on every plan. It offers open times, takes the caller's pick and writes the entry while the caller is still on the line.
Before it books, it reads the name, number and time back. A misheard digit gets fixed in the conversation, not on a callback that never connects.
After the call, the caller gets one text with the booking confirmation or a booking link. A reply with the opt-out word stops further texts.
Handoffs to your team, in the order you set
GreetKeeper transfers a call when the caller asks for a person, when it's unsure, or when a rule you wrote says so. It tells the caller it's putting them through, then rings the person you named for that topic.
If that number isn't picked up, it tries a second number you nominate. If neither answers, it takes a full message with the caller's name, callback number and question in their own words.
For topics you mark urgent, it also texts your on-call person with the caller's details. The 11pm burst pipe reaches someone that night.
The record you get after every call
Every call arrives as a transcript and a short summary. You see what was asked and what was agreed without listening back.
If you run other software, GreetKeeper sends a signed webhook for each call, booking, message and transfer. Make, n8n or Webhooks by Zapier on a paid Zapier plan can catch it and pass the details on.
Read the handed-over calls at the end of each week. Each one is a question you can add to the brief, and the next caller who asks gets the answer on the call.
Questions buyers ask
Can an AI receptionist answer several calls at once?
Yes. GreetKeeper answers calls that arrive together at the same time, so nobody queues behind another caller. Each caller hears your greeting and gets the same handling.
Which calendars does GreetKeeper book into?
GreetKeeper books directly into Google Calendar and Microsoft Outlook or Microsoft 365. Booking comes on every plan, starting with Starter at $49 a month for 200 answered calls.
What happens when a caller asks for a real person?
GreetKeeper puts the call through to the person you named for that topic. If nobody picks up, it tries a second number you nominate, then takes a full message and texts your on-call person for urgent topics.
Does the caller get a confirmation after booking?
Yes. After the call, the caller receives one text with the booking confirmation or a booking link. A reply with the opt-out word stops further texts.
Does GreetKeeper tell callers it's an AI?
Yes, when you turn the disclosure setting on, and in words you write. The notice goes in the opening line, which suits Maine's clear-notice law and Utah's start-of-call rule for licensed professions.
Hear it handle one of your own calls
Your scenario, your greeting, a couple of minutes.