GreetKeeper vs Dialpad AI
Dialpad's AI receptionist is Dialpad AI Agents, priced per conversation from a pool of credits you buy through sales. It sits beside Connect phone plans from $15 per user a month. GreetKeeper is an AI receptionist with a public price: $49 a month for 200 answered calls, no seats and no credits. You can even keep Dialpad and route its closed-hours calls to GreetKeeper.
| GreetKeeper | Dialpad AI | |
|---|---|---|
| Billing unit | Per answered call | Per billable conversation, drawn from a pool of AI Agent Credits bought through sales |
| Entry plan | $49/mo for 200 answered calls | AI Agents priced per conversation from a credit pool; Dialpad lists no rate and sells it through sales |
| Higher tiers | $149 for 750, $349 for 2000 | Dialpad Connect phone plans: Standard $15/user/mo annual or $27 monthly, Pro $25/user/mo annual or $35 monthly, Enterprise by quote |
| Overage rate | $0.45 a call on Starter, published | Not published: a conversation draws credits only when the AI retrieves information or takes an action such as scheduling or routing |
| Appointment booking | Included on every plan | Check current plan terms |
| Human fallback | Transfers to your team | Transfers to your team |
Dialpad AI figures read from their own pricing page in September 2026. Check before you buy.
Why people move off Dialpad AI
One vendor's specific wall, not a general complaint about the category.
Small offices looking at Dialpad's AI Agents usually hit the same wall: the pricing tab says conversation-based and asks you to talk to sales. That suits a contact center planning a year of volume. A five-person firm that wants its lunch-hour and after-hours calls answered would rather read one monthly figure. The other gap is scope. Dialpad Connect is a whole phone system per user, and some owners only want the answering part.
Where we differ
Every line below is on our pricing page or in the product today.
What GreetKeeper does differently from Dialpad AI
- GreetKeeper prints its rate card: $49 a month for 200 answered calls, $149 for 750 and $349 for 2,000. The overage per call sits on the pricing page.
- You don't buy seats or credits. One plan covers the whole line, whether two people or twelve share the phone.
- Keep Dialpad as your phone system if you like it. Point a department's closed-hours routing at your GreetKeeper number and those calls get answered.
- Every call arrives as a transcript and a short summary by email or webhook. Bookings go straight into Google Calendar or Outlook while the caller is still talking.
- A disclosure setting opens the call by saying it's an AI assistant, which Utah asks of regulated occupations such as licensed professionals.
- Every plan starts with a 14-day free trial with every feature on and no card, and there's no setup fee.
What a busy month costs on each meter
The headline price tells you about a quiet month. This is the other one.
A ten-person office on Dialpad Connect Pro pays $25 per user a month, billed annually, before any AI Agent credits. Those credits then scale with each conversation the AI handles. GreetKeeper doesn't care how many people work there. The same office taking 400 calls a month fits Professional at $149 for 750 answered calls. Add a second office and it gets its own dedicated local number, hours and greeting on the Multi-location plan from $299 per location.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Moving off Dialpad AI in practice
The technical part is a forwarding change. The rest is the part nobody warns you about.
You can run both. In Dialpad's admin settings, open the department or office whose calls fall into voicemail most. Add your GreetKeeper number as an external destination for closed hours or holidays. Start with one department. GreetKeeper picks up when Dialpad hands the call over, books into your Google Calendar or Outlook, and emails the transcript and summary. If you're leaving Dialpad entirely, forward your number at the new carrier instead. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Questions people ask about this comparison
Does Dialpad have an AI receptionist?
Yes. Dialpad sells its AI receptionist as Dialpad AI Agents, which greet callers, handle routine requests and route the rest by intent, read in September 2026. Pricing is conversation-based from a pool of credits you buy through sales. GreetKeeper's AI receptionist starts at $49 a month for 200 answered calls.
How much does Dialpad cost per user?
Dialpad Connect Standard is $15 per user a month billed annually or $27 monthly, and Pro is $25 or $35, as listed in September 2026. Enterprise is quoted. GreetKeeper prices by answered call, so a plan covers the whole line whatever the head count.
Can I use GreetKeeper with Dialpad?
Yes. Dialpad's department and office routing accepts an external number, so you add your GreetKeeper number as the closed-hours or holiday destination. GreetKeeper answers those calls and sends you each transcript and summary.
Does GreetKeeper take messages or book appointments?
Both. GreetKeeper books into Google Calendar or Outlook during the call and reads the time back. When a caller only needs a message, the transcript and summary go to your inbox, and urgent calls transfer to the number you choose.
More about Dialpad AI
Answer Dialpad's closed hours
Route one department's after-hours calls to a local GreetKeeper number. 14 days free, no card.