GreetKeeper vs ServiceTitan AI
ServiceTitan's AI Virtual Agent answers calls and books jobs straight onto the ServiceTitan dispatch board, and it's sold as a Pro product on per-technician pricing you get by quote. GreetKeeper answers the same calls from your existing line at a published price: $149 a month for 750 answered calls. Each call reaches ServiceTitan as a booking request your dispatcher confirms.
| GreetKeeper | ServiceTitan AI | |
|---|---|---|
| Billing unit | Per answered call | Per technician, by quote; Virtual Agent is a Pro product |
| Entry plan | $49/mo for 200 answered calls | Not published: every ServiceTitan package says Request Pricing (September 2026) |
| Higher tiers | $149 for 750, $349 for 2000 | Not published; Starter, Essentials and The Works are quoted per technician, and the AI Virtual Agent page shows no price |
| Overage rate | $0.45 a call on Starter, published | Not published |
| Appointment booking | Included on every plan | Check current plan terms |
| Human fallback | Transfers to your team | Transfers to your team |
ServiceTitan AI figures read from their own pricing page in September 2026, except where noted below as third-party. Check before you buy.
Why people move off ServiceTitan AI
One vendor's specific wall, not a general complaint about the category.
Contractors pricing the Virtual Agent against a separate receptionist usually start at the quote. ServiceTitan's pricing page asks you to request pricing on every package, so the AI's cost arrives as part of a per-technician conversation. A shop that wants its after-hours phone covered before the next cold snap often wants a number it can read today. Some dispatchers also prefer to confirm every booking themselves, deciding the tech, the zone and the arrival window by hand.
Where we differ
Every line below is on our pricing page or in the product today.
What GreetKeeper does differently from ServiceTitan AI
- GreetKeeper's price is on its website: $49 a month for 200 answered calls, $149 for 750 and $349 for 2,000.
- Past the allowance, a GreetKeeper call is $0.45, $0.35 or $0.25 by plan, so a storm week has a known cost.
- The 11pm no-heat call reaches ServiceTitan as a booking request: our signed webhook, a Zap on a paid Zapier plan, then ServiceTitan's own Zapier app.
- Emergency calls transfer to your on-call tech, and if that phone isn't answered GreetKeeper tries a second number you nominate.
- Each branch can have its own dedicated local number, hours, greeting and calendar. Multi-location starts at $299 per location.
- Every plan starts with a 14-day free trial, every feature on, no card and no setup fee.
What a busy month costs on each meter
The headline price tells you about a quiet month. This is the other one.
ServiceTitan doesn't publish how the Virtual Agent is billed as calls grow, so your forecast starts with a quote. GreetKeeper's arithmetic is public. Scale covers 2,000 answered calls for $349 a month, and a heatwave that pushes you past that costs $0.25 a call. A second branch goes on Multi-location from $299 per location, with its own local number. Robocalls and spam calls are screened out and don't count toward the plan.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Moving off ServiceTitan AI in practice
The technical part is a forwarding change. The rest is the part nobody warns you about.
Sort out ServiceTitan's side first, because it takes longest. ServiceTitan's Zapier app is in open beta, you register your Tenant ID for it, and it needs a plan with API access. Then sign up for GreetKeeper, choose the area code for your dedicated local number, and let the assistant draft your services and hours from your website. Build the Zap: Webhooks by Zapier catches our webhook, and the ServiceTitan action creates the booking request. Last, forward busy and after-hours calls. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Questions people ask about this comparison
How much does the ServiceTitan AI Virtual Agent cost?
ServiceTitan doesn't publish it. Its pricing page, read in September 2026, says Request Pricing on every package, priced per technician, and the Virtual Agent page shows no figure. GreetKeeper publishes every plan, from $49 a month for 200 answered calls to $349 for 2,000.
Does GreetKeeper work with ServiceTitan?
Yes, through Zapier. GreetKeeper sends a signed webhook after each call, Webhooks by Zapier catches it on a paid Zapier plan, and ServiceTitan's Zapier app creates the booking request or lead. The name, service address, phone number and the caller's own description go across.
Can GreetKeeper handle an emergency call at 2am?
Yes. GreetKeeper answers, takes the address and the problem, and transfers the call to your on-call tech. If that phone isn't picked up, it tries a second number you nominate. The on-call person also gets a text with the caller's details.
Can each branch have its own number and hours?
Yes. Each location gets its own dedicated local number, with its own hours, greeting and calendar under one account. Multi-location starts at $299 per location. Calls that arrive together are answered at the same time, so nobody queues during a storm.
More about ServiceTitan AI
Price the phone before the quote
Every GreetKeeper plan and overage rate is public. Try one for 14 days, no card.