GreetKeeper vs ServiceAgent
ServiceAgent sells a whole back office for home service businesses: CRM, invoicing, ads and an AI that answers calls. Plans run from $0 to $349 a month, and calls are paid in credits, 15 for each AI voice minute. GreetKeeper does one job, the phone. It answers, books and transfers, priced per answered call from $49 for 200 calls.
| GreetKeeper | ServiceAgent | |
|---|---|---|
| Billing unit | Per answered call | Per plan, plus credits (an AI voice minute uses 15 credits) |
| Entry plan | $49/mo for 200 answered calls | Launch at $0 with no monthly credits; Core at $49 a month ($39 billed yearly) with 2,000 credits |
| Higher tiers | $149 for 750, $349 for 2000 | Growth $119 a month ($95 yearly) with 6,000 credits; Franchise $349 a month ($279 yearly) with 20,000 credits and 3 locations |
| Overage rate | $0.45 a call on Starter, published | Each AI voice minute uses 15 credits; credits bought outside a plan cost $0.02 to $0.04 each |
| Appointment booking | Included on every plan | Check current plan terms |
| Human fallback | Transfers to your team | Transfers to your team |
ServiceAgent figures read from their own pricing page in September 2026. Check before you buy.
Why people move off ServiceAgent
One vendor's specific wall, not a general complaint about the category.
ServiceAgent asks you to run your business inside it, and many owners already have a job system they like. Swapping CRM, payments and scheduling at once is a project, not a phone fix. The credit model is the other sticking point. Core includes 2,000 credits, but voice minutes, texts and ad images all draw from the same pool. Working out what a month of calls will cost means adding up three meters.
Where we differ
Every line below is on our pricing page or in the product today.
What GreetKeeper does differently from ServiceAgent
- GreetKeeper's price is counted in calls you can read on the invoice: Starter is $49 a month for 200 answered calls.
- A long call counts once. Call length never changes what a GreetKeeper call costs.
- Booking into Google Calendar or Outlook is on every plan, and the name, number and time are read back before it books.
- Your own local number comes with the plan, and your existing line forwards to it in any carrier mode.
- GreetKeeper sends a signed webhook for every completed call, booking, message and transfer, so the call lands in the CRM you already use.
- Every plan starts with a 14-day free trial, every feature on and no card.
What a busy month costs on each meter
The headline price tells you about a quiet month. This is the other one.
At ServiceAgent, growth means a bigger credit pool. Growth is $119 a month for 6,000 credits, and Franchise is $349 for 20,000 credits and three locations. Every voice minute takes 15 credits, and texts take 2. GreetKeeper counts answered calls and nothing else. Scale is $349 for 2,000 calls, and each extra call is $0.25. More sites move to Multi-location from $299 per location, each with its own local number.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Moving off ServiceAgent in practice
The technical part is a forwarding change. The rest is the part nobody warns you about.
Nothing in your current CRM or job system has to move. Sign up for GreetKeeper, pick the area code for your local number, and point it at your website to draft your hours, services and FAQs. Connect Google Calendar or Outlook. If you want calls in your CRM, set GreetKeeper's webhook to catch in Make, n8n or Zapier on a paid Zapier plan. Then forward your business line to the GreetKeeper number and read the first day's transcripts.
Questions people ask about this comparison
What does ServiceAgent cost compared with GreetKeeper?
ServiceAgent's Core plan is $49 a month with 2,000 credits, and each AI voice minute uses 15 of them, as of September 2026. GreetKeeper's Starter plan is also $49 a month and includes 200 answered calls. Each call after that is $0.45, whatever its length.
Can GreetKeeper send calls into my existing CRM?
Yes. GreetKeeper sends a signed JSON webhook when a call completes, a booking is made, a message is taken or a call is transferred. It carries the caller's name, number, reason, summary and intake answers. Make, n8n or Zapier on a paid plan can write it into your CRM.
Is GreetKeeper a good fit for home service businesses?
Yes. GreetKeeper asks the job questions you set, books the visit into your calendar and transfers emergencies to the on-call tech. If that person misses it, it tries a second number and texts them the caller's details. Plans start at $49 for 200 calls.
How many locations can GreetKeeper cover?
As many as you run. Each location gets its own local number, hours, greeting and calendar under one account. The Multi-location plan starts at $299 per location, with inclusions set per contract.
Fix the phones, keep your tools
Forward your line to a GreetKeeper number and ring it yourself. 14 days free, no card, no setup fee.