GreetKeeper

GreetKeeper vs Smith.ai

Smith.ai and GreetKeeper agree on the thing most of this market argues about. Both of us bill you per call, so a caller who talks for nine minutes costs the same as one who talks for two. The difference is the rate. Their Pro plan works out near $2.00 a call, and our Professional plan near $0.20, with booking on it.

GreetKeeperSmith.ai
Billing unitPer answered callPer call
Entry plan$49/mo for 200 answered callsFree tier at $0 for 25 calls, then $3.00 a call
Higher tiers$149 for 750, $349 for 2000Pro $150/mo covers 75 to 300 calls at $2.00–$2.17 each; Enterprise $500/mo covers 300 to 1,000+ at $1.60–$1.67
Overage rate$0.45 a call on Starter, publishedPublished, and the per-call rate falls as the tier rises
Appointment bookingIncluded on every planCheck current plan terms
Human fallbackTransfers to your teamTransfers to your team

Smith.ai figures read from their own pricing page in September 2026. Check before you buy.

Why people move off Smith.ai

One vendor's specific wall, not a general complaint about the category.

Almost nobody leaves Smith.ai over the product. They leave over the per-call rate at volume: at about $2.00 a call on Pro, 300 intake calls costs more than a part-time hire, and a single ad campaign that lands in your phone queue can double the bill without anyone approving it. The second reason is narrower. If you're not a law firm, you're paying for a Clio-shaped bench you never send a call to.

Where we differ

Every line below is on our pricing page or in the product today.

What GreetKeeper does differently from Smith.ai

  • Our entry plan is $49 for 200 answered calls, against their $150 Pro tier for 75 to 300.
  • Past the allowance, a GreetKeeper call costs $0.45, $0.35 or $0.25 by plan. Their Pro rate sits near $2.00.
  • Booking is included on every GreetKeeper plan, so a consultation lands in Google Calendar or Outlook during the call.
  • Very short calls, robocalls and calls it screens out don't count toward your plan.
  • A transfer that isn't picked up tries a second number you nominate, so the matter still reaches an attorney.
  • Every intake call arrives as a transcript and a short summary, and a signed webhook can pass it to your case system.

What a busy month costs on each meter

The headline price tells you about a quiet month. This is the other one.

Smith.ai's unit price falls as you grow. It is $3.00 a call at the free tier and $2.00 to $2.17 on the $150 Pro plan. The $500 Enterprise plan brings it to $1.60 to $1.67. Even their lowest published rate stays above a dollar fifty a call. Our Scale plan is $349 for 2,000 answered calls, and $0.25 for anything past that. Screened calls and very short calls don't count toward the allowance at all. A campaign that fills your intake queue moves our bill by quarters, not dollars.

PlanMonthlyCalls includedAfter that
StarterFor a single location taking calls one line at a time.$49200$0.45 per call
ProfessionalBooking, routing and transfers included, not an add-on.$149750$0.35 per call
ScaleFor busy phones and longer opening hours.$3492,000$0.25 per call

Moving off Smith.ai in practice

The technical part is a forwarding change. The rest is the part nobody warns you about.

Smith.ai answers on a forwarding number, so the port itself is a five-minute change at your carrier. The real work is your intake script. Firms usually have a long conflict-check question list, a set of practice areas that route to different attorneys, and a rule about which matters get booked versus which get a callback. Point GreetKeeper at your website for a first draft, add those rules, and run both on split forwarding for two weeks. Read the transcripts side by side before you cancel anything. Routing by practice area is a rule you write once, and each number you run can have its own hours, greeting and calendar.

Questions people ask about this comparison

Smith.ai already bills per call. So what changes?

The rate, and what a booking costs you. Their Pro plan is $150 for 75 to 300 calls, which is about $2.00 each. Our Professional plan is $149 for 750 calls, which is about $0.20 each, and appointment booking is on it. Past 750, each call is $0.35, printed on our pricing page.

How does a new matter reach Clio from GreetKeeper?

GreetKeeper sends a signed webhook when the call ends, carrying the caller's details, the intake answers and the summary. Webhooks by Zapier catches it on a paid Zapier plan, and Clio's own Zapier app creates the record. The integration page walks through each step.

What happens on a call your AI shouldn't handle alone?

It transfers to your team when the caller asks or the assistant is unsure. If that line isn't picked up, it tries a second number you nominate. It can also text the on-call person with the caller's details. Either way, the full transcript is waiting for you.

More about Smith.ai

Run an intake call through it

Bring a real inquiry, your conflict-check questions and all. Two minutes, no card.

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