It says it's an AI, right at the start
GreetKeeper can announce itself as an AI assistant when it picks up. We think that's good manners. In Maine, and for licensed professions in Utah, it's also the law.
Caller
“Oh, okay, an assistant. That's fine. I need a quote for spring cleanup and mulch, about half an acre in Falmouth.”
What happened next
- Opened with the AI notice, inside the company's own greeting
- Captured: Walt Pelletier, 555-0148, spring cleanup and mulch, half acre, Falmouth
- Booked a site visit for the estimate, Thursday 3:30pm
Honest at hello
The disclosure is a product setting. When it's on, the greeting tells people they've reached an AI assistant before anything else happens.
Plenty of vendors in this category sell the opposite: a voice nobody can tell from a person. We won't describe GreetKeeper that way, and we don't think you should want it.
Think about realizing, two minutes in, that the friendly voice was software. You feel played. Now compare a greeting that says “you've reached the AI assistant at Casco Bay Landscaping, I can book an estimate or take a message.” Walt knew the deal and got on with his mulch.
There's a legal side too. Maine bars using an AI chatbot in trade in a way that could mislead a reasonable consumer into thinking they're dealing with a human, unless they're clearly and conspicuously notified. That statute covers spoken conversation, so it reaches a phone assistant answering a landscaper's line in Falmouth.
Licensed professions in Utah face a stricter rule
Utah's AI Policy Act asks more of state-licensed occupations, including accounting, law, medicine, nursing and psychology. Their disclosure must be verbal, prominent, and made at the start.
- The notice comes first, before anyone explains their problem.
- It's spoken, which is what a phone line needs anyway.
- You write the greeting around it, so it still sounds like your firm.
- It's separate from the recording announcement, and you can turn on both.
Caller
“Hi, I need to find out if you're taking new small-business clients before the quarterly deadline. I run a food truck in Provo.”
What happened next
- Greeting disclosed the AI assistant verbally, first thing
- Answered from the firm's notes: yes, taking new clients this quarter
- Booked an intro meeting, Friday 10:00am. No tax advice given.
Turning it on and wording it well
Ten minutes, most of it spent reading your greeting out loud.
Switch the disclosure on
It's a setting. We recommend leaving it on in every state, whatever your trade.
Write the greeting around it
Name your business, say it's an AI assistant, say what it can do.
Decide on the recording announcement too
If you keep audio, that notice is a second setting. Set both in one sitting so your opening doesn't ramble.
Listen to it as a customer would
Ring your number. If the opening runs long or sounds defensive, trim it.
Which rules reach a phone assistant
A short version of our compliance page, which is the source of truth and carries the detail.
| Rule | What it asks for | Does it reach inbound AI answering? |
|---|---|---|
| Maine, Title 10 §1500-DD, in effect since October 1, 2025 | Clear, conspicuous notice where an AI chatbot in trade could be mistaken for a human. Covers text and speech. | Yes |
| Utah AI Policy Act, SB 149 as amended by SB 226, in effect since May 7, 2025 | Disclosure on request in general consumer dealings. State-licensed occupations must disclose verbally and prominently at the start. | Yes, and hardest on licensed professions |
| California AB 2905 | Covers prerecorded artificial-voice messages placed through an automatic dialing-announcing device. | No. It's outbound-only, though vendor pages often say otherwise. |
| FCC ruling on AI voices, February 2024 | Treats an AI-generated voice as an artificial voice for calls a business places to consumers. | It addresses outbound calling, which GreetKeeper doesn't do. |
Where this setting stops
Disclosure questions
Do I have to tell people they're talking to an AI?
In Maine, yes, if a consumer could otherwise think they're dealing with a person. In Utah, state-licensed occupations must say so out loud at the start, and other businesses must disclose when asked. Elsewhere we found no general rule for inbound calls as of September 2026. We'd still leave it on.
Won't people hang up when they hear it's an AI?
Some will, and we have no measured figure either way. Be wary of the statistics that circulate on this, because we couldn't trace them to a primary source. Anyone who'd prefer a person can ask for one.
Can I turn the disclosure off?
It's a setting, so yes. If you take calls from Maine, or you're a licensed professional in Utah, turning it off is a legal risk you'd be choosing.
Can I change the wording?
The greeting is yours to write. Keep the AI notice plain and early, because both state rules care about clarity.
Is an AI voice on the phone even legal?
Yes. Answering your own phone with software is lawful. The obligations are about disclosure and recording.
Hear how the disclosure sounds
Give us your business name on the demo and listen to the greeting with the AI notice switched on.