Recording is a switch, and the announcement comes with it
Keep audio of your calls, or don't. If you do, GreetKeeper can announce that the call is recorded, in wording you control.
Caller
“I backed into a pole in a parking garage last night. Nobody else was involved. How do I start a claim on my auto policy?”
What happened next
- Recording notice played, in the agency's own wording
- Captured: Lorraine Apted, 555-0127, single-vehicle claim, auto policy
- Audio, transcript and summary all kept with this call
Two settings that belong together
One decides whether audio is kept. The other decides whether people are told. Turning on the first without thinking about the second is how a business gets into trouble.
Recording is configurable. Leave it off and you still get a transcript and a short summary of every call. Switch it on and the audio is kept too, which helps when a transcript reads oddly or a policyholder disputes what was said about her deductible.
The announcement is its partner. GreetKeeper can tell people that a call is recorded. You control the wording, and you control whether it plays at all. An insurance agency might want formal language. A two-person electrical firm might want one friendly sentence.
Why pair them? Some states require every party on a call to consent to recording, and the published lists of those states don't agree with each other. We won't print a definitive list, because we don't believe a reliable one exists. What we can hand you is the switch, and our advice is to turn the announcement on.
One sentence, then on with the job
On an electrician's line the notice is short, and the conversation moves straight to the dead garage circuit.
- The notice plays before the conversation gets going.
- You write the sentence, so it sounds like your business.
- The AI disclosure is a separate setting, and you can run both.
- With recording off, no audio is kept and the transcript still arrives.
Caller
“Half the outlets in my garage just went dead and the breaker won't reset. Can you come look at it Monday?”
What happened next
- Notice played: “This call is recorded so we get your details right.”
- Booked Monday 1:00pm, dead garage circuit, breaker won't reset
- Captured: Dev Malhotra, 555-0193. Audio kept beside the transcript.
Switching it on properly
The setting takes a second. The decisions around it deserve an hour.
Decide whether you need audio at all
Plenty of businesses don't. Transcripts and summaries cover most callbacks. Audio earns its place where disputes are likely: claims, quotes given by phone, anything a customer might remember differently later.
Turn recording on
It's one setting. From then on, audio is kept with each call, next to the transcript and the summary.
Write your announcement
Keep it short and plain. Say the call is recorded and, if you like, say why. Skip the boilerplate that people tune out.
Show it to your counsel, then test it
Have your lawyer or your carrier's compliance contact read the wording. Then ring your own number and listen the way a customer would.
The three sensible combinations
What you get with each pairing, and what we'd do.
| Recording | Announcement | What you keep | Our view |
|---|---|---|---|
| Off | Off | Transcript and summary, no audio | Fine for many small businesses. Transcription can still raise consent questions, so read the compliance page. |
| On | On | Audio, transcript and summary, and people are told | This is the setup we recommend. |
| On | Off | Audio, with nobody told | Risky. Some states require all-party consent and the lists conflict. Get legal advice before choosing this. |
Where this setting stops
Recording questions
Do I have to record calls to use GreetKeeper?
No. Recording is configurable, and you can run the assistant without keeping any audio. You'll still receive a transcript and a short summary of every call.
Can I change the wording of the recording notice?
Yes. You control the wording and whether it plays at all. Write it the way your business talks.
Which states require me to announce recording?
We don't publish a list, deliberately. Sources disagree on how many states require all-party consent, and a few states are unsettled. Our compliance page shows where the lists conflict. The practical answer is to turn the announcement on.
Is the recording notice the same as the AI disclosure?
No, they're separate settings. One says audio is being kept. The other says the voice is an AI assistant. Maine and Utah have rules about the second, covered on our AI disclosure page.
If recording is off, am I clear of consent rules?
Don't assume so. The assistant transcribes calls by default, and our compliance page treats that as something recording rules can reach. Check with your counsel.
Hear your own recording notice
Give us a sentence on the demo and we'll play it back the way a customer would hear it.