It answers the questions you train it on, and only those
Most restaurants hear the same handful of questions all week. Teach GreetKeeper your answers once, and the kitchen stops picking up the phone to say you close at ten.
Caller
“Two quick things. Do you have anything gluten-free on the menu, and is there parking near you? We're driving in from out of town.”
What happened next
- Answered from the restaurant's notes: gluten-free pasta, shared kitchen caveat
- Answered: free lot behind the building after 5pm, entrance on Mill Lane
- Finished without a handoff. Transcript and summary filed.
Your answers, in your words
The assistant knows nothing about your restaurant until you tell it, and that's on purpose.
Every business has its greatest hits. Are you open Sunday? Do you take walk-ins? Is there a kids' menu? Somebody on your staff answers these over and over, usually with a pan in the other hand.
With GreetKeeper you write those answers down once. The assistant answers the questions you train it on, using the material you gave it. If your parking answer mentions Mill Lane, the diner on the phone hears about Mill Lane.
The boundary matters more than the answers. Ask it something you never covered, like whether the chef can build a nut-free tasting menu, and it doesn't make something up. It says it doesn't know, then transfers to your team or takes a message, whichever you chose.
Prices are the hard case
A salon shows why the boundary matters. Quote what you're happy to have quoted, and nothing beyond it.
- List the prices you'd say out loud to a stranger.
- Leave out anything that depends on seeing the client.
- For everything else, have the assistant offer a consultation or a message.
- Change an answer whenever your menu or price list changes.
Caller
“How much is a full head of highlights? And how long should I block out? My hair's pretty long.”
What happened next
- Answered: highlights start at $140, from the salon's price notes
- Explained that length changes the final price, and offered a consultation
- Booked a consultation, Thursday 4:45pm, noting long hair
Teaching it your business
Your website can supply the first draft. The real version takes a week of reading transcripts.
Start from your website, then add what it misses
Point GreetKeeper at your site for a first draft of your hours, services and FAQs, and correct what it got wrong. Then spend a day noting what people really ask: parking, what to bring, whether you take their insurance or their dog.
Write each answer the way you'd say it
Short, specific, spoken. “We're behind the pharmacy, and the lot is free after five” beats a paragraph pasted from your website.
Mark the no-go areas
Decide what the assistant must never answer: allergy guarantees, medical or legal opinions, discounts. Those go to a person.
Read the transcripts and fill the gaps
Your first week will surface questions you forgot. Each one you add is a conversation the assistant can finish alone next time.
Trained, untrained and off-limits
Five questions from two made-up businesses, and what happens to each.
| The question | Did you train it? | What happens |
|---|---|---|
| “What time do you close on Sunday?” | Yes | Gives the answer you wrote |
| “Do you have gluten-free options?” | Yes | Gives your answer, including your caveat about the shared kitchen |
| “Can the chef guarantee no cross-contamination?” | No, on purpose | Says it can't answer that, and transfers to your team |
| “Do you cater weddings?” | Not yet | Says it doesn't know and takes a message. The gap shows up in your transcript. |
| “How much are highlights?” | Yes, as a starting price | Quotes the starting price and offers a consultation |
Where its knowledge stops
Training questions
How do I train it?
Point it at your website and it drafts your hours, services and FAQs, which you then correct. After that you add the questions people really ask and the replies you want given: directions, policies, the prices you're willing to quote. No website? Type the same things in.
What does it say when it doesn't know?
It says so. Then it follows your rule for that situation: transfer to your team, or capture a name, number and reason. It won't guess, because a wrong answer about allergens costs more than an honest “I'll find out.”
Can it quote prices?
If you train it on them. Give it the prices you'd quote a stranger by phone. For anything that depends on seeing the job, tell it to offer a visit instead.
Can it answer a question and then book?
Yes. Someone can ask about price, hear your answer, and then book. The salon example above is exactly that conversation.
How often should I update the answers?
Whenever the truth changes. New hours, a seasonal menu, a price rise. Closure dates are a setting, so enter the holidays ahead of time and it answers as closed on those days. A stale answer delivered with confidence is worse than none.
Bring your six most-asked questions
We'll load them on the demo. Then ask it a seventh and watch what it does.