A home health answering service for the 5am call-out
Your caregiver wakes up with a fever before a 7am shift. GreetKeeper takes the call-out, texts your on-call scheduler, and logs it so the client is covered.
Caller
“Hi, it's Denise. I've got a temperature and I can't do my seven o'clock with Mr Okafor on Birch Lane. I'm so sorry.”
What happened next
- Logged call-out: Denise, 7:00am to 11:00am shift, client on Birch Lane
- Texted Tanya, on-call scheduler, with the shift and client details
- Added a row to the call-out sheet for the morning coordinator
Three kinds of caller share one agency phone
Your line carries referral sources, families and your own caregivers, and each needs something different at a different hour. Your office runs nine to five. Your clients need care around the clock.
A discharge planner with a patient going home tomorrow calls several agencies. Whichever agency takes the referral details first usually gets the case, and a voicemail at 4:45pm on a Friday loses it.
Families call at night. A daughter who just realised her father can't manage alone wants to know if you take his insurance, whether you cover his town and how soon someone can visit. She's worried, and she wants a person to take it seriously.
Your caregivers call out before dawn. Every call-out is a client who needs a replacement, and your on-call scheduler needs to know now. GreetKeeper answers all three, sorts them on the call and sends each to the right person.
How it sorts referrals, families and staff
You write the intake questions for each caller type. Each answer arrives in the summary and the webhook as a question and answer pair.
Who is calling
Referral source, family member, client or staff. Its first question splits the call, and each type follows its own script.
Referrals get the intake fields
It takes the referring facility, the contact's name and number, the patient's town, the start-of-care date and the payer as the caller states it. Your intake coordinator gets a text for same-day referrals.
Families get answers and an assessment
It answers your service area, hours of care and payer questions from what you wrote, then books an in-home assessment into your calendar.
Caregivers log a call-out
It takes the name, the shift and the client, then texts your on-call scheduler. If you set a live transfer, it tries a second number when the first goes unanswered.
Clinical calls go to your nurse
A client with a new symptom or a medication question goes to your on-call nurse by live transfer, with a second number behind it.
Where each home health call is recorded
Assessments write straight into your calendar. Call-outs and referrals reach your team through our webhook.
| Tool | How it connects | What that means |
|---|---|---|
| Google Calendar | Writes directly | Direct write for in-home assessments, with the town and the family contact in the event. |
| Outlook Calendar | Writes directly | Direct write, the same as Google. |
| Google Sheets | Through Zapier | A Zap on a paid Zapier plan catches our webhook and adds each call-out or referral as a row, so the morning coordinator starts from a list. |
| Slack | Through Zapier | Your webhook route can also post every call-out into your scheduling channel. |
| WellSky | Email or webhook | Referrals reach your intake team as a transcript and summary email, ready to enter in your agency system. |
| Axxess | Email or webhook | Same route as WellSky. Your developer can post the webhook to your own integration. |
| AlayaCare | Email or webhook | Each summary email carries the referral fields in the order your intake form asks for them. |
What round-the-clock coverage costs
You pay per answered call. Calls at 5am cost the same as calls at noon.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls, then 45 cents a call. A small private-duty home care agency often fits there. Agencies with a large caregiver roster, where call-outs and shift swaps run every day, usually move to Professional at $149 for 750.
Branches can each keep a line. The Multi-location plan starts at $299 per location, and every branch gets its own local number, hours and greeting.
Set it up the way a home health agency works
GreetKeeper does not make a HIPAA claim.
Keep calls to intake and scheduling: who is calling, the town, the start date, the payer and the shift. Diagnoses and medication details belong in your agency system, so write the referral script to leave them there.
Utah requires a spoken AI disclosure at the start of the call for regulated occupations, and nursing is one. Switch the announcement on if you serve clients there. Maine requires clear notice in trade generally.
Give caregivers a separate number. Each number can have its own hours and greeting, so staff reach a call-out line that skips the family intake questions.
What agency owners ask first
Can caregivers call out through it at 5am?
Yes. It answers at any hour, takes the caregiver's name, the shift and the client, and texts your on-call scheduler. A row lands in your call-out sheet if you connect Google Sheets through Zapier.
Will it take a hospital referral correctly?
It asks every referral question you set, reads the contact number back and texts your intake coordinator for same-day referrals. Your coordinator calls back with the details already in front of them.
What does it tell a family asking about Medicare or Medicaid?
It answers from the payer policy you wrote, such as which programs you accept, and books an assessment. Eligibility and coverage decisions stay with your intake team.
How do we keep our agency number?
Forward it to the dedicated local number on your plan. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Care providers with the same after-hours load
Hear it take a 5am call-out
Write your caller scripts and try every feature free for 14 days, no card.