One phone line, four trades, and a CSR on lunch
A homeowner calls about a leaking water heater and a flickering panel in one breath. GreetKeeper splits the jobs by trade and sends each one to the right calendar.
Caller
“Our water heater is dripping from the bottom, and while I have you, the lights in the kitchen flicker when the AC kicks on. We're on your maintenance plan.”
What happened next
- Booked plumbing visit Friday 3:00pm, water heater leak, member priority
- Booked electrical visit Monday 8:00am, flickering on AC start
- Created a Jobber request for each job through Zapier
A multi-trade shop gets calls that one person can't sort
Once you run heating, cooling, plumbing and electrical under one brand, your phone carries every kind of job. Your customer service rep has to know which trade, which tech, which urgency and which agreement, often on the same call.
Your rep is the bottleneck even on a good day. At lunch, during a morning dispatch scramble or on a Saturday, calls go to voicemail, and a homeowner with water on the floor rings the next company on the map.
Your members matter most on the phone. Someone on a maintenance agreement expects priority, and a voicemail tells them the membership doesn't mean much. Losing them costs you years of tune-ups and the replacement job when their system finally goes.
GreetKeeper answers every call, including the ones that arrive together at 8am on the first hot Monday. It sorts each request by trade and urgency, books into the calendar for that trade and sends the record to your field service software.
How it routes a home service call by trade
You map your trades, service area and job types once. These are the stations most home service companies set.
Check the service area
It takes the street address and reads it back, then answers from the service area you wrote. A caller outside it gets the referral you choose.
Name the trade and the job type
Heating, cooling, plumbing or electrical, then repair, maintenance or estimate. A caller with two problems gets two requests, each in the right calendar.
Set the urgency
Water on the floor, a burning smell or no heat in winter trips your emergency rule. It transfers to your on-call tech, tries a second number, and texts both.
Flag members and warranty work
It asks whether the caller has a maintenance plan or a recent install, and marks it for your dispatcher so members get the slot they're paying for.
Book or send it to dispatch
Repairs and tune-ups book into your calendar. Replacement estimates go to your comfort advisor's calendar, and the caller gets one text with the confirmation.
How calls reach ServiceTitan, Jobber and the rest
Your calendars take a direct write. Field service software is reached through our webhook, and each row says what that system's Zapier app creates.
| Tool | How it connects | What that means |
|---|---|---|
| ServiceTitan | Through Zapier | Webhooks by Zapier catches our call on a paid Zapier plan. ServiceTitan's Zapier app creates a booking request or a lead with the customer and location attached. |
| Jobber | Through Zapier | Same webhook route. Jobber's Zapier app creates or matches the client and creates the request against them. |
| Housecall Pro | Through Zapier | Housecall Pro's Zapier app creates the customer with the service address, and your office books the job from the summary. |
| Workiz | Through Zapier | Workiz's Zapier app creates a lead with the name, phone, address and email, or creates the job. |
| FieldEdge | Email or webhook | The call reaches your CSR as a transcript and summary email with the trade, address and urgency, ready to enter. |
| Google Calendar and Outlook | Writes directly | Direct write, one calendar per trade or per tech, so each job lands where it belongs. |
| Webhooks | Writes directly | One signed POST per call and per booking, for your own dashboard or dispatch board. |
What a multi-trade shop pays for its phone
You pay per answered call. A heat wave that doubles your calls moves the bill by cents a call.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls, then 45 cents a call. A single-trade operator can run there. Most multi-trade companies with a few trucks per trade land on Professional at $149 for 750 calls, then 35 cents.
Growing past that, Scale is $349 for 2,000 calls with 25 cents a call after. Spam calls and robocalls are screened out before the greeting and don't count toward any plan, which matters on a number you print on every truck.
Set it up the way your office already dispatches
Give each trade its own calendar. It books plumbing into the plumbing calendar and electrical into the electrical one, so your dispatcher reads four clean boards instead of one messy one.
Write your emergency words per trade. A gas smell, water through a ceiling and sparks from a panel each get their own instruction, including the safety line you want read before the transfer.
Maine requires clear notice that a caller is talking to an AI. Switch on the disclosure greeting if your service area reaches there.
What home service owners ask before switching
Does it book straight into ServiceTitan or Jobber?
Through Zapier, running on our webhook with a paid Zapier plan. ServiceTitan's Zapier app creates a booking request or lead, and Jobber's creates the client and the request. Google Calendar and Outlook take a direct write.
Can one call create two jobs for two trades?
Yes. It separates the requests on the call, books each into its trade's calendar, and sends each one through your webhook as its own booking.
How does it treat maintenance plan members?
It asks, flags members in the summary and follows your member rule, such as offering the priority slots you hold for them.
Will it quote a replacement system price?
It gives the published figures you train it on, like your diagnostic fee, and books a comfort advisor visit for anything that needs a site measurement.
How do we move our main line over?
Forward your existing number to the dedicated local number on your plan. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives, in all four carrier forwarding modes.
The trades inside a home services company
Hear it split a two-trade call
Map your trades and try every feature free for 14 days, no card.