One row per call, in a spreadsheet you already know how to use
A Zap catches GreetKeeper's webhook and appends the row. The sheet is free, but the Catch Hook needs a paid Zapier plan. You get a call log you can sort, filter and hand to someone else.
Caller
“Do you do same-day pickup? I've got two sofas and a table. I'm on the east side of town.”
What happened next
- Call logged with the caller's number and the items they described
- New row appended to your 2026 Calls sheet with the reason for calling in column F
- Booking column filled in with Tuesday 2pm, so nobody had to retype it
How GreetKeeper connects to Google Sheets
Three states, and we publish the one that is true rather than the one that reads best.
| Tool | How it connects | What that means |
|---|---|---|
| Google Sheets | Through Zapier |
What Google Sheets gives you here
Google Sheets is the spreadsheet in Google Workspace. Its API lets an authorized app append a row, update a row it can find, and read what is already there.
Appending is the part that matters for call logging. Zapier's Sheets action writes to the bottom of a tab you pick, matching your columns by their header names.
You keep everything a spreadsheet gives you. Filters, pivot tables, a chart of calls per day, and the ability to share the tab with a bookkeeper who will never log into another tool.
Where the row lands
In one tab, in one spreadsheet, with the columns you named.
You set the header row yourself. Most people use call time, caller name, phone number, what they wanted, the outcome, a booked time and the transcript link. Zapier maps our fields onto those headers once, and then it repeats.
The row appears within seconds of the call ending. Everyone with access to the sheet sees it at the same time, which is why small teams like this more than a shared inbox.
A spreadsheet has no notion of a duplicate. If the same person rings three times, you get three rows. That is usually what you want in a log, but it means the sheet is a record of calls rather than a list of people.
Getting the first row in
Build the sheet before you build the Zap. It saves a round of remapping.
Create the sheet and write the header row
Put your headers in row one and leave row two empty. Use short header names without trailing spaces, because Zapier matches on the exact text.
Catch the webhook, then connect Google Sheets and pick the tab
Make Webhooks by Zapier the first step, choose Catch Hook, and paste its address into GreetKeeper. Then sign in with the Google account that owns the file. Choose the spreadsheet, then the specific worksheet tab. A Zap pointed at the wrong tab is the most common mistake here.
Map the call fields onto your columns
Drag the caller number into the phone column, the reason for calling into its own column, and so on. Keep the phone number in a column formatted as plain text or Sheets will eat the leading zero.
Place a test call and check the row
Read the row, not the Zap preview. Then add a filter view so your team can see today's calls without scrolling to the bottom every time.
What a sheet cannot do
Questions about Google Sheets and GreetKeeper
Can I get the full transcript in the sheet?
You get a link to it, in its own column. GreetKeeper's webhook carries the transcript link and not the text, which keeps the row short. One click opens the full call.
Will the same caller get one row or several?
One row per call. A caller who rings three times produces three rows. If you want one row per person, use a database or a CRM instead of a spreadsheet.
Can I write back into GreetKeeper from the sheet?
No. The flow only runs one way. Edits you make in the sheet stay in the sheet and do not change the call record.
Is this free if the spreadsheet is free?
No. Google Sheets costs nothing, but the Zap starts with Webhooks by Zapier, and that trigger needs a paid Zapier plan. There is no GreetKeeper Zapier app yet that would change that.
Bring a sheet you already use
We will fill a real row on the call. Two minutes.