A pediatric answering service for the flu season phone
A parent calls at 8:02am about a toddler with a fever, along with twenty other parents. GreetKeeper answers every one and books same-day sick visits from your real schedule.
Caller
“My son Leo is two and he's had a fever since last night, a hundred and two this morning, and he's pulling at his ear. Can he be seen today?”
What happened next
- Booked today 10:40am sick visit with Dr Chen, 15 minutes
- Noted: Leo, age 2, fever since last night, pulling at left ear, parent Maria
- Parent texted the visit time and your check-in note
Every parent calls at eight o'clock
Your phones light up the minute you open. Children get sick overnight, and parents want a same-day slot before they call work. Your front desk is checking in the first well visits at the same time.
From October to February a pediatric line runs at its busiest. Parents hitting hold music for ten minutes hang up and try urgent care, and you lose the visit and the continuity of care you work to keep.
Your callers are parents calling about someone else. Each call needs the child's name, date of birth and the parent's relationship before anything gets booked, and a rushed desk skips steps.
GreetKeeper answers calls that arrive together at the same time, so nobody waits on hold. It takes the child's details, offers your sick-visit slots and books into your calendar. After hours it follows your instructions and your on-call rota.
What it asks a parent with a sick child
Your clinical team writes the after-hours script and the urgent words. These are the steps most pediatric offices set.
Child, date of birth and parent
It takes the child's name and date of birth, the parent's name and a callback number, and reads them back. Your desk matches the chart without guessing.
Sick visit or well visit
Fever, rash, ear pain or a cough go to your sick-visit slots. Well-child checks, sports physicals and vaccine visits go to your routine book.
Urgent words trigger your instruction
Trouble breathing, a seizure or a baby under your age cut-off with a fever trips the rule your physicians wrote. It reads that instruction exactly, then transfers to your on-call provider.
After hours goes to your on-call plan
At night it answers in your practice's name, takes the details and transfers to your on-call provider or nurse line, trying a second number when the first is busy.
Book and confirm
Daytime sick visits book into Google Calendar or Outlook, and the parent gets one text with the time.
Where a pediatric booking lands
Your calendar takes a direct write. Your EHR gets each request as a clean summary to enter.
| Tool | How it connects | What that means |
|---|---|---|
| Google Calendar | Writes directly | Direct write for sick visits and well checks, with the child's first name and age in the event. |
| Outlook Calendar | Writes directly | Direct write, the same as Google. |
| Webhooks | Writes directly | One signed POST per call, for a practice with its own developer or a call log dashboard. |
| PCC | Email or webhook | Your front desk gets the visit request as a transcript and summary email with the child's details, ready to schedule. |
| Office Practicum | Email or webhook | Same route as PCC. Your desk books from the summary. |
| athenahealth | Email or webhook | Every summary email carries the parent's name, the child's date of birth and the reason, in that order. |
What flu season costs on each plan
You pay per answered call, so a Monday morning surge costs cents a call, not minutes of receptionist time.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls, then 45 cents a call. A solo pediatrician covering overflow and after-hours often fits there. A multi-provider office sending its full morning surge through GreetKeeper usually runs Professional at $149 for 750, or Scale at $349 for 2,000 calls.
Ruby's entry plan is $250 a month for 50 minutes as of September 2026. On GreetKeeper, $49 covers 200 answered calls, and robocalls are screened out before the greeting without counting toward your plan.
Set it up the way a pediatric office works
GreetKeeper does not make a HIPAA claim.
Keep calls to inquiry and scheduling: the child, the parent, the reason in a few words and the time. Clinical detail and advice belong with your nurses and your EHR, so write the script to take a reason and stop there.
Utah requires a spoken AI disclosure at the start of the call for regulated occupations, and medicine is one. Switch the announcement on if your practice is there. Maine requires clear notice in trade generally.
Give your after-hours line its own greeting. Each number can have its own hours, greeting and calendar, so a nighttime caller hears your on-call instructions first.
What pediatric practices ask first
Will it give medical advice to a parent at night?
It reads the after-hours instructions your physicians wrote, word for word, and transfers to your on-call provider or nurse line. Medical advice comes from your clinicians.
Can it book same-day sick visits?
Yes. It offers the sick-visit slots open in your Google or Outlook calendar, reads the child's details back and books the one the parent picks.
What if the parent says the baby is struggling to breathe?
Those words trip your urgent rule. It reads the emergency instruction you wrote, usually to hang up and call 911, then texts your on-call provider with the callback number.
Can expecting parents book a meet-and-greet?
Yes. It answers your new-patient questions, like which insurers you accept and your newborn visit policy, then books the meet-and-greet into your calendar.
How do we switch our office number over?
Forward it to the dedicated local number included on your plan. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Practices with the same morning rush
Hear it book a same-day sick visit
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