Swarm season fills your phone faster than your route
A homeowner finds winged termites on the windowsill and rings at 7pm. GreetKeeper answers, books the inspection into your calendar, and texts your tech the address.
Caller
“There are dozens of little winged bugs on my back windowsill and a pile of wings on the floor. We close on the house in three weeks. Can someone look?”
What happened next
- Booked Monday 8:00am termite inspection, first stop on the east route
- Noted: swarmers at rear window, home sale closing in three weeks, buyer's lender wants a report
- Texted Luis the address, the gate code and the closing date
Your calls come in waves you can't staff for
March brings termite swarmers, June brings wasps under the eaves, and October sends mice into every attic in town. You get a year of calls in a few weeks, and most of them land while your techs are in crawl spaces.
Somebody staring at a wasp nest over the back door wants it gone this week. If your line rings out, they tap the next listing, and that caller was also a shot at a quarterly service plan. You lose the treatment and the year of visits behind it.
Your office handles three kinds of caller who each need different things. A first-time homeowner needs an inspection. Your recurring customer wants to move Thursday's visit. A property manager wants a treatment logged for a building inspection next month.
GreetKeeper sorts those on the call. It books inspections into your open slots, takes reschedule requests for your recurring book, and flags commercial account callers for your office to handle first.
What it asks someone who just found droppings
You write the questions once during setup. Most pest control offices start with these five, and you can reorder them any time.
What did you see, and where
Wings on a sill, droppings in a pantry, a nest under the soffit. It writes down the caller's own words, so your tech knows whether to bring bait stations or a bee suit.
Is anyone at risk right now
Stings with a known allergy, bees inside a wall of a child's room, or a snake in the garage get your urgent rule. You choose whether that means a transfer to your mobile or a text to the tech on call.
Owner, renter or manager
Renters often need the landlord's say before a treatment. It asks, then takes the owner's or manager's contact so your office can confirm who signs off.
New service or an existing plan
A quarterly customer moving a visit is a different job from a new inspection. It captures the name and address, then offers a new time or passes the change to your office.
Read it back and book it
It reads back the address, the callback number and the time before it books. After the call your caller gets one text with the booking confirmation.
Where a pest control booking ends up
Your calendar takes a direct write. Your field service software gets the whole call to work from, through our webhook.
| Tool | How it connects | What that means |
|---|---|---|
| Google Calendar | Writes directly | Direct write into the route calendar you pick, with the pest and address in the event. |
| Outlook Calendar | Writes directly | Direct write, the same as Google, for offices that run on Microsoft 365. |
| Jobber | Through Zapier | Our webhook, caught by Webhooks by Zapier on a paid Zapier plan. Jobber's own Zapier app creates the client and the request, and your scheduler sets the visit. |
| Housecall Pro | Through Zapier | Same webhook route on a paid Zapier plan. Housecall Pro's Zapier app creates the customer, and your office books the job from the call summary. |
| FieldRoutes | Email or webhook | The call reaches your office as a transcript and summary by email or webhook, with the pest, the address and the preferred day, ready to key in. |
| PestPac | Email or webhook | Same route as FieldRoutes. Your office enters the service order from the summary. |
| GorillaDesk | Email or webhook | The summary email carries everything the job needs, and your developer can take the webhook further. |
What swarm season costs on each plan
You pay per answered call, so a spring spike moves your bill by cents per call rather than by the minute.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls, then 45 cents a call. A one-truck operator missing calls from the crawl space rarely goes past it. A shop running four or five routes through swarm season usually lands on Professional at $149 for 750 calls, with 35 cents a call after that.
Robocalls and spam calls are screened out before the greeting and don't count toward your plan. Ruby's entry plan is $250 for 50 minutes as of September 2026. Your $49 covers 200 calls, with booking on the plan.
Set it up the way a pest control office runs
Write your treatment boundaries into the script. Chemical questions, prep instructions for a fumigation and anything about pets or children near a treated area go to your licensed tech by transfer or message.
Keep a separate greeting for commercial accounts if you serve restaurants and warehouses. Each number can have its own hours, greeting and calendar, so a commercial line can book into a different calendar from your residential routes.
Maine requires clear notice that a caller is talking to an AI, so turn on the disclosure greeting if you serve customers there. It takes one setting.
What pest control owners ask before switching it on
Can it tell a caller if a treatment is safe for their dog?
It takes the question and passes it to your tech, because safety advice belongs with the licensed person on your team. Your caller hears that a tech will call back, and your tech gets a text with the pet details and the number.
Will it book a termite inspection for a home sale?
Yes. It asks for the closing date and who ordered the report, then books the inspection into your calendar. The summary flags the deadline so your office can prioritise it.
How does forwarding work from my current line?
You forward your existing number to the dedicated local number included on your plan. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives. It picks up forwarded calls in all four carrier modes.
What happens during a spring rush with calls stacking up?
It answers calls that arrive together at the same time, so nobody sits in a queue. Each call becomes its own booking or message, with its own transcript.
Is there a setup fee or a card needed to try it?
There's no setup fee. Every plan starts with a 14-day free trial with every feature on, and you don't need a card to start.
Trades with the same seasonal rush
Hear it book a swarmer inspection
Write your own script and try every feature free for 14 days, no card.