A new patient rings once, and only once
GreetKeeper takes inquiry and scheduling detail from new patient calls: name, number, reason for calling, appointment request. Clinical records stay in your own system.
Caller
“I'm new to the area and need to get registered somewhere. Are you taking new patients?”
What happened next
- Told at the start that they were speaking to an AI assistant
- Name, number and reason for calling captured
- Booked into the new patient slot your Thursday keeps free
New patient calls arrive during the check-in rush
The nine o'clock hour is when your waiting room fills and your phone peaks. A new patient inquiry lands in the middle of that and gets the worst of your attention.
New callers are shopping. They ring three practices, and the one that answers and books them usually wins, regardless of who was better.
The detail suffers too. A rushed intake means a half-spelt name and a missing number, so the follow-up call cannot even be made.
GreetKeeper handles the inquiry end of this: who is calling, how to reach them, what they are asking about, and when they can come in.
What gets captured on a new patient call
Scope is narrow on purpose. This is an inquiry, not a consultation.
Announce the AI first
The caller is told at the start that they are speaking to an AI assistant. In Utah, regulated occupations must disclose this verbally and prominently at the start of the call, and GreetKeeper can do that on every call.
Take the four inquiry fields
Name, contact number, the reason they are calling and the appointment they want. Spelling gets confirmed back, because a misheard surname costs you the patient.
Book into your new patient slots
New patients often need longer appointments. You set which slot types they can be booked into, so a first visit never lands in a fifteen-minute gap.
Stop at the clinical line
It does not take symptom histories, medication lists or anything a clinician should be recording. Those belong in your practice system, with your staff.
What intake calls cost
Practice volume varies wildly, so count a real week before choosing.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
Most practices land on Professional once the whole morning is covered. If you only run it during the check-in rush, Starter often holds.
Booking is on every plan. That is the thing to check on any quote, because an inquiry call that ends without a time is an inquiry you will chase.
Read this before you buy
Questions people ask
Can you make a HIPAA claim for this?
No, and we will not say otherwise. GreetKeeper carries no certifications, which is exactly why the scope stops at inquiry and scheduling detail.
Does it have to say it is an AI?
In Utah, regulated occupations must disclose verbally and prominently at the start of a call. GreetKeeper can announce itself as an AI on every call, and we would leave that on anyway.
Can it take insurance details?
Keep that with your staff. The scope here is name, number, reason for calling and the appointment, and anything beyond that belongs in your own system.
See the intake scope for yourself
We will walk the exact fields it captures.