Forward 8x8 calls to an AI receptionist
An 8x8 forwarding rule sends callers to your GreetKeeper number. GreetKeeper answers, books the visit and emails you what they wanted.
Caller
“I've been bounced round three departments. I just want to know if my order shipped. Nobody has picked up in ten minutes.”
What happened next
- Order number read back to the caller and saved in the transcript
- Marked urgent because the caller had already been transferred twice
- Emailed to your operations inbox with the full transcript
How GreetKeeper connects to 8x8
Three states, and we publish the one that is true rather than the one that reads best.
| Tool | How it connects | What that means |
|---|---|---|
| 8x8 | Email or webhook |
How 8x8 hands a call to GreetKeeper
8x8 runs cloud phone and contact-centre service. You manage extensions, ring groups and auto attendants in the 8x8 Admin Console, and every one of them can forward to an outside number.
Your GreetKeeper number is that outside number. It's a dedicated local number with the area code you picked at signup, included in every plan. Add it to a rule and 8x8 passes the caller straight across.
An extension's forwarding rules line up with the four modes GreetKeeper answers: busy, no answer, offline (unreachable) and always. Pick one or combine them. A call arriving on any of them gets the same greeting.
What 8x8 records, and what GreetKeeper sends you
8x8 analytics count the forwarded leg. GreetKeeper keeps what was said.
Your 8x8 reports show the call leaving for the external number, with its talk time. GreetKeeper holds the transcript and writes a short summary of what the caller needed.
Delivery is your call. An ops team working from a shared inbox usually takes email. If you already pipe call data somewhere, a signed webhook posts the record as JSON when the call ends.
Bookings go straight into a connected Google Calendar or Outlook. Afterwards, your caller gets one text with the confirmation, and a reply with the opt-out word stops further texts.
Setting it up in 8x8 Admin Console
Work one extension or ring group at a time, and start with the one that drops the most calls.
Pick the extension, ring group or menu option
Most teams choose the ring group their main number lands on, or the auto attendant option callers abandon most often.
Open its call forwarding rules
Find the extension or group in Admin Console and open call forwarding. You'll see a rule for each of busy, no answer, offline and always.
Enter your GreetKeeper number as the external destination
Choose External Number and type your GreetKeeper number in full. Save it against the rule you want. Your ring delay lives in 8x8 too: the ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Test from a phone outside 8x8
An internal test can route differently. Call from a mobile on another network, let it reach GreetKeeper, then read the transcript that lands in your inbox.
Changing an 8x8 ring group without surprises
Check that your 8x8 account allows external forwarding before you start. If the destination field won't save your number, your 8x8 admin switches that setting on.
Keep queue announcements and agent skills in 8x8 for the calls your team takes. GreetKeeper handles the ones you forward.
Busy season? GreetKeeper answers calls that arrive together at the same time, so nobody queues behind the first caller.
Questions about 8x8 and GreetKeeper
Can an 8x8 auto attendant option go to GreetKeeper?
Yes. Point a menu option at an external number and use your GreetKeeper number. Press 2 for bookings is a common first step.
Does GreetKeeper show up in 8x8 analytics?
Yes, as a forwarded leg with its talk time. The conversation itself, with the transcript and summary, lives in GreetKeeper.
Which forwarding rule should I start with?
No answer on your main ring group. It catches the calls you already miss, and your team's day stays the same.
Forward one 8x8 ring group
Pick the group that drops the most calls. Every plan starts with a 14-day free trial, every feature on, and no card.