Vonage Business calls, answered when your team can't
A Vonage extension rule or virtual receptionist option sends callers to your GreetKeeper number. You get the full record by email or webhook.
Caller
“Nobody picked up at the branch. I've locked myself out of the van and I need to know if you have a spare key for it.”
What happened next
- Van registration and the caller's location noted in the transcript
- Marked urgent in the summary under the rules you set
- On-call person texted the caller's details straight after the call
How GreetKeeper connects to Vonage
Three states, and we publish the one that is true rather than the one that reads best.
| Tool | How it connects | What that means |
|---|---|---|
| Vonage | Email or webhook |
Two routes from Vonage to GreetKeeper
Vonage Business Communications is a cloud phone service for small and mid-sized companies. You manage extensions, virtual receptionists and call groups from its admin portal.
Each extension has forwarding rules for always, no answer, busy, and when the device can't be reached. Those match the four modes GreetKeeper answers, so any of them can end at your GreetKeeper number.
Your second route is the virtual receptionist. A menu option or a timeout sends the caller to an external number. Use the dedicated local number that comes with your GreetKeeper plan, with the area code you picked at signup.
What arrives after a Vonage call is forwarded
Vonage records the call in its history. GreetKeeper sends you the conversation.
Your Vonage call log holds the inbound call and the forward, with times and durations. What your caller wanted is in GreetKeeper's summary.
Your GreetKeeper record comes as an email or a signed webhook, carrying the summary, the caller's number and a link to the transcript. Field teams often send the webhook to whatever pages the person on call.
GreetKeeper also texts the on-call person with the caller's details. Bookings land in your connected Google Calendar or Outlook as a direct write.
Forwarding from the Vonage admin portal
Try one extension first, then widen it to the virtual receptionist.
Choose an extension or the virtual receptionist
An extension covers one line. A virtual receptionist covers everyone who dials your main number. Start with an extension you can test tonight.
Open the extension's call forwarding
In the admin portal, open the extension and find call forwarding. Each condition sits in its own row.
Enter your GreetKeeper number
Add it against the condition you want, usually no answer. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Let the extension ring out
Call it from outside and leave it. GreetKeeper takes the call. Read the transcript, then check the Vonage log beside it.
Vonage choices to settle up front
If an extension already rings a mobile at the same time, decide whether GreetKeeper joins that ring or picks up after it.
Vonage records the Vonage leg. GreetKeeper records its own leg if you switch recording on, with an AI disclosure at the start of the call.
Robocalls and spam calls are screened out before the greeting and never count toward your plan, so a busy branch line stays clean.
Questions about Vonage and GreetKeeper
Vonage extension forwarding or virtual receptionist?
Extension forwarding for one person's line. Use the virtual receptionist when you want every caller to your main number covered.
Does GreetKeeper appear in Vonage reporting?
Yes, as a forwarded call. Transcript and summary live in GreetKeeper and reach you by email or webhook.
Can I forward Vonage calls only when the branch is closed?
Yes. Use the virtual receptionist's closed-hours path and point it at your GreetKeeper number. Open-hours routing is unaffected.
Cover one Vonage extension tonight
The no-answer rule is the safest start. Every plan starts with a 14-day free trial, every feature on, and no card.