Aircall's unanswered calls, picked up by an AI receptionist
Point an Aircall number's unanswered-call rule at your GreetKeeper number. Each missed caller gets a conversation, and your CRM gets a webhook.
Caller
“I'm returning a call from your sales team. I don't have a name, just this number. I've got about five minutes before a meeting.”
What happened next
- Callback number and the five-minute window both noted in the summary
- Pricing question flagged so your sales team calls back first
- Webhook posted to your CRM's inbound endpoint when the call ended
How GreetKeeper connects to Aircall
Three states, and we publish the one that is true rather than the one that reads best.
| Tool | How it connects | What that means |
|---|---|---|
| Aircall | Email or webhook |
Where GreetKeeper fits in an Aircall setup
Aircall is a cloud phone system for sales and support teams. Agents work in its desktop or mobile app, and each number has its own routing in the Aircall dashboard.
Every Aircall number has a rule for calls nobody answers. Out of the box that's voicemail. Swap it for an external number, use your GreetKeeper number, and your missed callers talk to GreetKeeper instead of a beep.
Your GreetKeeper number comes with the plan: a dedicated local number, area code chosen at signup. GreetKeeper answers a call forwarded in any of the four carrier modes, so the same number also works for busy, unreachable or every-call forwarding.
What a sales or support team gets after each call
Aircall keeps the activity feed for calls your agents take. GreetKeeper keeps a record of the calls it answers.
Aircall logs the call and shows it was redirected. GreetKeeper holds the conversation as a transcript and a short summary, with the caller's name, number and reason for calling.
Sales teams usually take the webhook, because their CRM already accepts inbound JSON. Each one is signed with HMAC-SHA256, and GreetKeeper retries it with backoff if your endpoint returns an error.
Want a meeting on the books? GreetKeeper writes it into your connected Google Calendar or Outlook, and the caller gets one text with the confirmation.
Redirecting an Aircall number to GreetKeeper
It's dashboard work, and you can undo it in the same screen.
Open the number you want covered
In the Aircall dashboard, go to Numbers and pick one. Start with your main sales or support line rather than someone's personal line.
Find what happens when nobody answers
Scroll to the unanswered-call settings. Voicemail is the default, and that's the step you're replacing.
Redirect to your GreetKeeper number
Choose to forward to an external number and paste yours in. Aircall's ring time decides how long agents get first. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Let a real call ring out
Ring the number from your mobile and don't answer. GreetKeeper picks up. Then put the Aircall activity entry next to the GreetKeeper transcript.
Running Aircall and GreetKeeper side by side
Aircall records the Aircall leg, and GreetKeeper records its own leg, with a configurable AI disclosure at the start. Pick the one your team relies on.
Set Aircall's closed-hours rule to forward to GreetKeeper too, so evening callers get answered rather than sent to a mailbox.
Tell your agents where forwarded calls live: each one sits in GreetKeeper with its transcript and summary.
Questions about Aircall and GreetKeeper
Where does the call record go from Aircall?
GreetKeeper sends it by email or signed webhook, and your CRM gets it through whatever you build on that webhook. Your Aircall contacts stay as they are.
Can I cover one Aircall number only?
Yes, and it's the sensible first move. Redirect one number for a week, read the transcripts, then decide about the rest.
What happens to Aircall voicemail?
It stays on any number you leave alone. On a number you point at GreetKeeper, callers get a conversation in place of the voicemail beep.
Replace one Aircall voicemail box
Start with the line that rings out most. Every plan starts with a 14-day free trial, every feature on, and no card.