Dialpad routing that ends at an AI receptionist
Add your GreetKeeper number as an external destination in a department's routing. GreetKeeper answers, then emails or posts you the summary.
Caller
“Everyone's at lunch, I take it. I'm a supplier and I need to confirm a delivery slot for Thursday. Who handles that?”
What happened next
- Delivery date and the supplier's company name captured
- Routed in the summary to your warehouse inbox rather than sales
- Caller told a person would confirm the slot before Thursday
How GreetKeeper connects to Dialpad
Three states, and we publish the one that is true rather than the one that reads best.
| Tool | How it connects | What that means |
|---|---|---|
| Dialpad | Email or webhook |
How Dialpad departments reach GreetKeeper
Dialpad is a cloud phone system. Your people sit in departments, departments sit in offices, and each one has its own call routing for open hours, closed hours and holidays.
Every routing step has a list of destinations, and one destination type is an external number. Put your GreetKeeper number there. It's a dedicated local number, area code chosen at signup, and it's included on every plan.
Dialpad also sells AI Agents, priced per conversation from a pool of credits bought through its sales team (dialpad.com, September 2026). GreetKeeper publishes its price: $149 a month covers 750 calls on Professional, and each extra call is $0.35.
Reading a forwarded Dialpad call afterwards
Dialpad transcribes the calls your team takes. GreetKeeper transcribes the calls it answers.
Your Dialpad call history shows the call and where it went. From the handover on, GreetKeeper holds the conversation as a transcript and a short summary.
You choose the delivery. Teams used to Dialpad's own call summaries often pick email, because the format feels familiar. Others send a signed webhook to the tool they already work in.
Calendar bookings go straight into your connected Google Calendar or Outlook, and GreetKeeper reads the time back to the caller before it saves.
Routing a Dialpad department to GreetKeeper
Start with closed hours. Your working day doesn't change at all.
Choose the department or office
Sales, support or your main office number. Pick whichever one drops the most calls into voicemail today.
Open its call routing settings
In Dialpad's admin settings, find the department and open Call Routing. Open hours, closed hours and holidays each have their own list.
Add GreetKeeper as an external number
Pick the routing step, choose forward to an external number, and enter your GreetKeeper number. Dialpad decides how long your team rings first. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Test after you close
Ring the department number once the office shuts. When GreetKeeper answers, open Dialpad's call history and read the GreetKeeper transcript beside it.
Running two transcript sources without confusion
Agree with your team that forwarded calls are read in GreetKeeper and answered calls in Dialpad, so nobody hunts in the wrong place.
Give each department its own GreetKeeper number with its own greeting and hours, then point each department at its match.
Add your holiday closures in GreetKeeper as well as in Dialpad, so callers hear the same dates from both.
Questions about Dialpad and GreetKeeper
Do I lose Dialpad transcription on forwarded calls?
You get GreetKeeper's instead. Dialpad transcribes what happens inside Dialpad, and after the forward GreetKeeper transcribes and summarizes the call for you.
Can each Dialpad department behave differently?
Yes. Each GreetKeeper number can have its own hours, greeting and calendar, so sales and support each get a number that fits.
Will a Dialpad caller hear a gap during the handover?
There's a short connection pause, as with any forwarded call. Then GreetKeeper greets them and, with your disclosure setting on, says it's an AI receptionist.
Cover Dialpad's closed hours first
Nothing about your working day changes. Every plan starts with a 14-day free trial, every feature on, and no card.