Nextiva call flows that finish with a real answer
Set a Nextiva call flow's after-hours or no-answer step to your GreetKeeper number. Callers get answered and booked instead of sent to voicemail.
Caller
“Your office doesn't open till nine, does it? I'm trying to reschedule an appointment for my mother. She's booked Thursday.”
What happened next
- Patient name, the Thursday booking and who was calling all captured
- Told a person would confirm the change before Thursday
- Summary emailed to the office manager before opening
How GreetKeeper connects to Nextiva
Three states, and we publish the one that is true rather than the one that reads best.
| Tool | How it connects | What that means |
|---|---|---|
| Nextiva | Email or webhook |
Where GreetKeeper sits in a Nextiva account
Nextiva sells business phone service with its own contact tools. You set up users, call groups and auto attendants in the NextivaONE admin area.
Your call flows decide where each call goes, step by step, with separate paths for after hours and holidays. An external number is a valid destination at almost every step, and that's the door GreetKeeper uses.
Your GreetKeeper number is a dedicated local number, area code chosen at signup, included on every plan. Nextiva's own XBert AI Receptionist is listed at $99 a month for 100 interactions, then $0.99 each (nextiva.com, September 2026). GreetKeeper's Starter plan is $49 for 200 calls.
What the office reads after a forwarded Nextiva call
Nextiva reports on the call. GreetKeeper tells you what the caller asked for.
Your Nextiva call history records the inbound call and the external leg. GreetKeeper holds the transcript, a short summary and your caller's stated reason.
You pick email or a signed webhook for delivery. Offices with a shared admin inbox usually choose email, because whoever opens the desk reads it first.
Appointments write into a connected Google Calendar or Outlook, and your Nextiva contacts stay as they are. If GreetKeeper transfers a call and nobody picks up, it tries a second number you nominate.
Pointing a Nextiva call flow at GreetKeeper
Change the after-hours path first. Daytime routing stays exactly as your team knows it.
Open the call flow on your main number
In the Nextiva admin area, open the call flow attached to your main business number. Its routing steps are laid out in order.
Find the after-hours or no-answer step
Right now that step probably ends at voicemail or a recorded announcement. It's the one you're replacing.
Set the destination to your GreetKeeper number
Choose forward to an external number, enter yours in full, then save and publish. Ring timing stays a Nextiva setting: the ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Call the main number after hours
Ring it from a mobile once the office has closed. When GreetKeeper answers, check that the summary reached the inbox you chose.
Publishing a Nextiva call flow that works first time
Your published call flow can take a moment to go live. Test right after saving and again ten minutes later, before you trust it overnight.
GreetKeeper answers every forwarding mode carriers use: all calls, busy, no answer and unreachable. A user's own forwarding rules work as well as a call flow.
Point GreetKeeper's transfer number at whoever takes live handoffs during open hours.
Questions about Nextiva and GreetKeeper
Can one Nextiva auto attendant option go to GreetKeeper?
Yes. Point a single menu option at your GreetKeeper number. Callers who pick it get answered, and everything else routes as before.
Does the forwarded call show in Nextiva analytics?
Yes, you'll see the inbound call and the forward. The conversation, with the transcript and summary, lives in GreetKeeper.
Will my team's Nextiva voicemail still work?
Yes, on every step you leave alone. Only steps you repoint at GreetKeeper stop sending callers to voicemail.
Repoint one Nextiva after-hours step
It's reversible in the same screen. Every plan starts with a 14-day free trial, every feature on, and no card.