GreetKeeper vs Nextiva AI
Nextiva's AI receptionist, XBert, costs $99 a month for 100 interactions and $0.99 for each one after, where a call counts once it passes 30 seconds. GreetKeeper counts answered calls and gives you 200 of them for $49 a month. It answers any line forwarded to it, Nextiva included, and booking comes with every plan.
| GreetKeeper | Nextiva AI | |
|---|---|---|
| Billing unit | Per answered call | Per interaction (a call of 30+ seconds, or a text or chat with 3+ AI responses) |
| Entry plan | $49/mo for 200 answered calls | XBert AI Receptionist at $99 a month for 100 interactions |
| Higher tiers | $149 for 750, $349 for 2000 | One published tier: $99/month per 100 interactions; no contracts, 30-day money-back guarantee |
| Overage rate | $0.45 a call on Starter, published | Published: $0.99 per interaction after the first 100 |
| Appointment booking | Included on every plan | Check current plan terms |
| Human fallback | Transfers to your team | Transfers to your team |
Nextiva AI figures read from their own pricing page in September 2026. Check before you buy.
Why people move off Nextiva AI
One vendor's specific wall, not a general complaint about the category.
Teams comparing XBert with a separate receptionist are usually doing the per-interaction arithmetic. Every interaction after the first 100 adds $0.99, so a busy month is priced one call at a time. Texts and chats draw on the same count once they pass three AI replies, so a busy text inbox and a busy phone line share one allowance.
Where we differ
Every line below is on our pricing page or in the product today.
What GreetKeeper does differently from Nextiva AI
- GreetKeeper counts answered calls. Starter is $49 for 200, Professional $149 for 750 and Scale $349 for 2,000.
- Past the allowance, a GreetKeeper call is $0.45, $0.35 or $0.25 by plan, printed on the pricing page.
- Robocalls and spam calls are dropped before the greeting, and they never count toward your plan.
- You keep Nextiva, or any carrier. Forward to your dedicated local GreetKeeper number from a call flow, an auto attendant option or a user's forwarding rule.
- Booking is on every plan: the assistant books into Google Calendar or Outlook and reads the name, number and time back first.
- Every plan starts with a 14-day free trial, every feature on, no card and no setup fee.
What a busy month costs on each meter
The headline price tells you about a quiet month. This is the other one.
Nextiva's meter is linear past 100: every call over 30 seconds adds $0.99, whether it books a job or asks for your hours. GreetKeeper's meter falls as you grow. Professional covers 750 answered calls for $149, and each call past that is $0.35. Scale covers 2,000 for $349 at $0.25 after. Screened robocalls and spam calls never count, and neither do very short calls.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Moving off Nextiva AI in practice
The technical part is a forwarding change. The rest is the part nobody warns you about.
You can keep Nextiva as your phone system. Sign up, choose the area code for your dedicated local number, and point the assistant at your website for a first draft of your hours, services and FAQs. Correct it, connect Google Calendar or Outlook, and set the transfer numbers. Then send calls to GreetKeeper from Nextiva: a call flow step, an auto attendant option, or a user's forwarding rule for busy and no-answer. The ring count is set where the forwarding is set, and GreetKeeper answers the moment the call arrives.
Questions people ask about this comparison
How much does Nextiva's AI receptionist cost?
Nextiva prices XBert at $99 a month for 100 interactions, then $0.99 per interaction, read in September 2026. A call counts once it lasts 30 seconds. GreetKeeper's Starter plan is $49 a month for 200 answered calls, and each call past that is $0.45.
Can I forward Nextiva calls to GreetKeeper?
Yes. Nextiva can send calls to your GreetKeeper number from a call flow, an auto attendant option or a user's own forwarding rules. You can forward every call, or only busy and no-answer calls. GreetKeeper answers any call that arrives the same way.
What counts as a billable call on GreetKeeper?
An answered call. Robocalls and spam calls are screened out before the greeting and don't count, and neither do very short calls. Calls that arrive together are answered at the same time, and each one counts once.
Does GreetKeeper send the caller a confirmation text?
Yes. After the call, the caller gets one text with the booking confirmation or a booking link. A reply with the opt-out word stops further texts. Your on-call person gets a separate text with the caller's details.
More about Nextiva AI
Count calls, not interactions
Forward your Nextiva line to a local GreetKeeper number and try it for 14 days, no card.