GreetKeeper reaches Zapier by webhook, because there is no GreetKeeper Zapier app yet
You catch our webhook with Webhooks by Zapier and its Catch Hook trigger. That is a premium Zapier app, so you need a paid Zapier plan before you start.
Caller
“I'm calling about the quote you sent last week. Can someone ring me back today? My number is the one I'm on.”
What happened next
- Call ended, transcript and summary written to your GreetKeeper log
- Webhook posted the call.completed event to your Catch Hook address
- Your Zap created a follow-up task and pinged the owner by text
How GreetKeeper connects to Zapier
Three states, and we publish the one that is true rather than the one that reads best.
| Tool | How it connects | What that means |
|---|---|---|
| Zapier | Through Zapier |
What Zapier is, and where GreetKeeper fits
Zapier is a connector service. You build a Zap: one trigger, then one or more actions. The trigger is the thing that happened. The actions are what you want done about it.
Most Zaps start with an app chosen from Zapier's directory. GreetKeeper isn't in that directory yet, so you can't search for us there. Your Zap starts with Webhooks by Zapier instead. Its Catch Hook trigger gives you a web address that waits for our POST.
Webhooks by Zapier is one of Zapier's premium apps, and premium apps need a paid Zapier plan. That is a second subscription and a real cost, so know it before you build. We don't quote Zapier's prices here because they change. Zapier's own pricing page is the source.
What arrives at your Catch Hook
One signed JSON POST per event, sent to the address Zapier gave you.
GreetKeeper sends four events: call.completed, booking.created, message.taken and transfer.made. Each one carries the event type, a call id and timestamps. It carries the caller's name and number, the reason for calling, and the requested or booked time where there is one. It closes with the outcome and a link to the transcript.
From there people do the obvious things: a row in a spreadsheet, a message in a team channel, a contact in a CRM. Some send the owner a text when the reason for calling sounds like an emergency.
We haven't published a field-level schema yet, so this page names what the payload holds and not what each key is called. Your first caught test call shows you the exact names, and a demo will too.
Zapier is a second hop, and hops can break. If a step fails on Zapier's side, that failure does not reach back into the call. The transcript and the summary stay in your GreetKeeper log. We also retry the POST, with a growing gap, if the hook address doesn't answer with a 2xx.
Building your first Zap
You need a paid Zapier plan first. The rest takes about ten minutes.
Create a Zap that starts with Webhooks by Zapier
Search for Webhooks by Zapier, not for GreetKeeper, and choose the Catch Hook trigger. Zapier shows you a unique address. Copy it.
Paste that address into GreetKeeper as your webhook URL
From then on, every event is posted there. Place one test call to your GreetKeeper number, then ask Zapier to find the request. Zapier reads the field names from that sample, and every later step can reference them.
Filter on the event type, then add the action you want
A Zap that should only run on bookings needs a filter for booking.created, or it runs on every event. Then search for the app on the other side and choose its action. Give the caller's number a field to itself instead of burying it in a text blob.
Turn the Zap on, then place a second test call
Watch the run appear in your Zap history. Read what landed on the other side. A Zap that looks right in the editor and wrong in the destination is common, and this is where you catch it.
What going through Zapier costs you
Questions about Zapier and GreetKeeper
Is there a GreetKeeper app in Zapier?
Not yet. You won't find GreetKeeper in Zapier's app directory. The route that works today is our webhook, caught by Webhooks by Zapier with its Catch Hook trigger.
Do I need a paid Zapier plan?
Yes. Webhooks by Zapier is a premium app, and Zapier limits premium apps to paid plans. We don't quote their prices, so check Zapier's pricing page before you build. The destination app may be premium too.
Do I need Zapier to use GreetKeeper?
No. Calls, transcripts, summaries and calendar booking work without it. Zapier is only for pushing the finished call into another app. Make, n8n or your own server can catch the same webhook.
What happens if my Zap breaks?
The call is unaffected. It stays in your GreetKeeper log with its transcript and summary. Zapier shows the failed run in your Zap history, and you can replay it after the fix.
Can a Zap book the appointment instead of GreetKeeper?
It can create a record after the fact, but it cannot check availability during the call. Booking is included on every GreetKeeper plan, so use the calendar connection for that.
See a real call land in a Catch Hook
Bring the app you want it in. Two minutes, no card.