The caller wanted the Northside shop and reached the one across town
Multi-site businesses lose time passing callers around. GreetKeeper asks the location question first and sends the call where it belongs.
Caller
“Is this the one on Harrison Street? I dropped a car off there this morning and I want to know if it's ready.”
What happened next
- Identified the Harrison Street site from the caller's own words
- Transferred to that branch's line, not the main number
- Both the branch and head office saw the summary afterwards
One phone number, several places, endless transferring
A shared number looks tidy on a website. On a Tuesday afternoon it turns whoever answers into a switchboard for every other site you run.
The caller explains the problem, gets transferred, then explains it again. Some of them drop off between the two. Nobody records that, so the loss stays invisible.
Branch hours make it worse. One site shuts at four, another at six, and a caller after four gets bounced to a phone that nobody is next to.
GreetKeeper asks the one question that sorts this, then applies each location's own rules for hours, transfers and booking.
Getting the caller to the right place
Each site is set up separately, which is the only way branch differences survive.
Ask location before anything else
The first useful question is which site they mean. Callers answer with a street name, a suburb or the person they dealt with, and any of those can map to a branch.
Give every branch its own hours
A site that closes at four does not receive transfers at half past. Its calls get handled and written up instead of ringing an empty counter.
Book into that site's calendar
Each location can have its own calendar and its own slot rules, so a booking made for Harrison Street never lands in the Northside calendar.
Split the record two ways
The branch gets the calls that belong to it. Head office can see the lot, which is how you find out one site is missing twice as many calls as the others.
What routing costs across sites
Volume pools across locations, which usually makes the middle plan the honest choice.
| Plan | Monthly | Calls included | After that |
|---|---|---|---|
| StarterFor a single location taking calls one line at a time. | $49 | 200 | $0.45 per call |
| ProfessionalBooking, routing and transfers included, not an add-on. | $149 | 750 | $0.35 per call |
| ScaleFor busy phones and longer opening hours. | $349 | 2,000 | $0.25 per call |
Starter is $49 a month for 200 answered calls at $0.45 over. Professional is $149 for 750 at $0.35. Scale is $349 for 2,000 at $0.25.
Counting calls rather than minutes matters with several sites, because your busiest branch would otherwise drag the whole bill up on its long calls.
Booking is included everywhere, so a small third site is not stuck on a message-taking plan while the flagship gets the useful one.
Where multi-site routing gets hard
Questions people ask
How many locations can I set up?
You can configure several, each with its own hours, numbers and calendar. We publish no site limit, and a multi-location plan starts at $299 per location for bigger setups.
What if a caller does not know which branch they need?
It asks a follow-up, usually about the street or the area. If the answer is still unclear, the call goes to your default site with the confusion noted in the summary.
Can head office see everything?
Yes. Transcripts and summaries can be visible centrally while each branch sees its own. That comparison is often the first thing owners find useful.